Lufthansa InTouch Employee Reviews

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Great place to work
Customer Service Consultant (Former Employee) –  Peterborough, ON7 February 2018
This is not the average call center and every day I was able to deal with a variety of customers and requests involving their travels. I loved my team, Team Leader and the work atmosphere. There were two committees working to come up with new and fun ideas all the time. Management was always approachable and open to ideas and suggestions. I wish I could have stayed, but due to family obligations had to leave. When I can, I wish to return.
Pros
Great team, Approachable Management, Travel opportunities, Growth opportunities, Meeting new people
Cons
No immediate shops in walking distance
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Not a good place to work
Customer Service Representative (Former Employee) –  Peterborough, ON25 January 2018
If you enjoy not being able to help people and like being ridiculed and measured on your inability to help the customer cause your training is inadiquit and the support system that your to have is not there. The pay does not match the work.

Children as supervisors is a bad combination.
Pros
Non
Cons
Sucks
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Pays the bills
Customer Service Consultant (Former Employee) –  Peterborough, ON24 July 2017
People are nice, work becomes monotonous. Great benefits difficult to take advantage of. Limited understanding of job issues by management, more concerned on reducing costs.
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Not a good place to work
Customer Service Representative (Former Employee) –  Home Based26 November 2016
Very bad training , they don't prepare you for the job at all.
Nobody to talk to when problems accure
Benefits start after 6 month
Dental only after a year
They have good flight benefits but not enough vacation to use them
Pros
Work from home
Cons
Low pay, no managment, horrible training, benefits only starting after 6 month and dental only after 12 month
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AMAZING Company
Customer Service Representative (Former Employee) –  Peterborough, ON25 July 2015
This company offers a variety of shifts to meet everyones needs. Management is easily approachable and understanding. Lots of room for advancement. Overall a wonderful place to work!
Pros
Low Pay
Cons
Wonderful Company, Approachable Friendly Management.
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Such a fantastic place to work
Customer Service Consultant (Current Employee) –  Peterborough, ON3 July 2015
Lufthansa has an amazing work force. There is plenty of opportunity to advance with many different positions. The training is extensive as well as full of information useful in everyday life.
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Professional and Quality Service Oriented
Sales Representative (Former Employee) –  Peterborough, ON19 January 2015
Enjoyable workplace with great benefits and understanding and supportive management. Team and Quality oriented. Team base, lots of room to improve your knowledge and skills and to move upwards within the company.
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Overall rating

3.7
Based on 16 reviews
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Ratings by category

3.7Work/Life Balance
3.1Salary/Benefits
3.4Job Security/Advancement
3.5Management
3.7Culture

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