Customer Care (Former Employee), Mississauga, ON – February 11, 2014
Pros: free coffee, some company events, some good co-workers
Cons: underqualified people playing the role of corporate culprits, politics
I wonder how a company like this reallt makes it to the top 50 employers of Canada...Oh Wait! I know how! We have a sweet talking CEO that throws in an "awesome" party called a town hall meeting with lots – more... of free food, and right the day after, the employees are provided with a employer evaluation survey. I worked here for 3 months, and came from a previous corporate background and was tired of being micro-managed by underqualified "managers" or Customer Care Leaders as they would call it.
I was terminated on my last day of a 3-month probation due to a sick leave (documented by a doctors note). Apparently it is not permitted to be sick in this company for the first 3 months. Im still in contact with a lawyer to take this company to court. – less
Great opportunity to learn and great activities like ping pong, pool
Bilingual Premier Lead (Current Employee), Mississauga – July 1, 2015
Pros: many financial bonuses
Cons: employee turn around
Working at Airmiles turned out to be a great opportunity to learn and push myself further than I ever did in a job before. My supervisors were always supportive and pushed me to take advantage of the – more... companies job advancement opportunities. I had a great experience working with my colleagues, we were always willing to help each other. The hardest part of the job was meeting the rigid quarterly requirements but the group of people i worked with made everything lighter and manageable. – less
Marketing Specialist (Current Employee), Toronto, ON – September 12, 2014
Pros: work with great clients, socially responsible
Cons: not many opportunities for advancement
The organization puts a great emphasis on corporate culture and helping the community and being green. There is a lot of collaboration cross-functionally which allows for exposure for different parts of the business.
Customer Service Representative/ Travel Agent (Former Employee), Mississauga, ON – August 29, 2014
• TICO Education Standards certified. • Assisted customers in booking cruises, all-inclusive vacations, Hotel and Car Rentals. • High KPO’s led to a promotion to the travel department in less than a month – more... of being hired. • Quickly developed strong understanding of creative marketing and merchandising of vacation packages in order to sale to customers by using a personable and outgoing characteristics. • Provided analysis and insight identifying opportunities for clients to maximize the use of Airmiles. • Used self-motivation to independently exceed minimum weekly goals. • Coordinated and executed for monthly team building employee events. – less
Former Associate (Former Employee), Toronto – June 9, 2014
Pros: business model
Cons: extremely poor leadership from the top down.
Very good business model but expectation is you work long hours consistently and are on call with a blackberry. Many managers are moved into their roles because they did a good job as a non manager, but, – more... they grossly lack leadership skills and are eventually terminated.
There are many pockets in the company that favoritism is glaring. This is most evident in IT, HR, Marketing, International and the Call Centre. This "culture" unfortunately creates a highly dysfunctional working environment. – less
Travel Sales/Communications Advocate (Former Employee), Mississauga, ON – May 12, 2014
Cons: no advancement opportunities as promised, low salary
Not the best place to work. God forbid if you get sick, you WILL get fired. There is no easy advancement and it will take you years to get a raise or bonus. I do not recommend this company to anyone looking for a long term position.
Pros: excellent meeting culture and a yearly fun day
Cons: new management culture has changed
Excellent culture Great team work Management was very hands-on Enjoyed the Volunteer and green spirit of the company World class Contact Centre Last job allowed me to be creative & think outside the box
Manager (Former Employee), Toronto, ON – February 21, 2014
Pros: salary, benefits, dynamic workplace
Cons: too many competing priorities, culture of entitlement
Likely engaging multiple teams to be productive and achieve objectives as there are many cross-functional groups and a very distributed environment. Management is supportive with career development and – more... make all attempts to follow best practices as advised by industry leading counsel. Strong collaboration with co-workers but there are challenges in securing adequate resource support due to the overwhelming number of competing priorities. – less
manager (Former Employee), toronto – July 17, 2013
Pros: ice cream day
Cons: long hours no recognition rule by fear
Their IT organization is tyrannical. The organization talks about work life balance and family values but does not practice it. They prefer to bring in new management from the outside rather than promote – more... from within so your chances of advancement are zero.
Only the privileged few get any training.
Decisions are based on nepotism in the extreme.
Stay away from this place especially its IT organization – less
great benefits, great salary, terrible working environment
Customer Care Leader (Former Employee), Mississauga, ON – April 3, 2013
Pros: great benefits, decent salary, good work life balance
Cons: upper management, they dont value hard working associates, too strict with too many rules, they expect too much from associates.
Upper Management has created a back stabbing environment, where you can't trust anyone anymore. HR only supports upper management but they are not there for the Associates. There are lots of bullies in – more... upper management that are glorified but every one is afraid to speak up and when they, do they literally lose their jobs. Right now they have created a horrible working environment. In the last 6 months, LoyaltyOne's Customer Care centre has lots over 6 excellent Customer Care leaders who were not being supported by their managers. It is a pitty that a company with such potential is run by an innapropiate and ignorant upper management. Upper management has a lot of favoritism with certain associates who look good on the outside, who play the game really well, kiss up, but dont actually work or know anything about the business in reality. There is also a lot of bureacracy. If you become a target, you are terminated very quickly. They also target people in order to reduce costs and meet their yearly budget and they tend to target hard working people who did not do anything wrong. Upper management also does not like to hear constructive criticism, they dont like people who oppose the changes that are turning away customers. They only want "yes people" onboard who only agree with everything, if you dare to disagree with their proposals, even if you have a great point, you become a target or they shut you up (you get spoken to). What ever happened to respectfully chanllenging the status quo which used to be one of LoyaltyOne's operating principles? They just want people to execute order but they do not really want those who think outside the box, who have new innovative ideas, who challenge the system for better. – less
Bilingual Travel Sales Specialist (Former Employee), Mississauga, ON – August 30, 2012
For the last three years I was working from my home. I learned how to provide a world class customer service to our clients and I improuved the quality of my insurances sales by beeing among the best salers. – more... My relationship with my co-workers was always excellent. The hardest part of my job was the regular changes in the travel industry's policies. The most enjoyable part of the job was the work at home program. I was among the pilote team because of my incredible and regular results. – less