LoyaltyOne Employee Review

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great benefits, great salary, terrible working environment
Customer Care Leader (Former Employee) –  Mississauga, ON3 April 2013
Upper Management has created a back stabbing environment, where you can't trust anyone anymore. HR only supports upper management but they are not there for the Associates. There are lots of bullies in upper management that are glorified but every one is afraid to speak up and when they, do they literally lose their jobs. Right now they have created a horrible working environment. In the last 6 months, LoyaltyOne's Customer Care centre has lots over 6 excellent Customer Care leaders who were not being supported by their managers. It is a pitty that a company with such potential is run by an innapropiate and ignorant upper management. Upper management has a lot of favoritism with certain associates who look good on the outside, who play the game really well, kiss up, but dont actually work or know anything about the business in reality. There is also a lot of bureacracy. If you become a target, you are terminated very quickly.
They also target people in order to reduce costs and meet their yearly budget and they tend to target hard working people who did not do anything wrong. Upper management also does not like to hear constructive criticism, they dont like people who oppose the changes that are turning away customers. They only want "yes people" onboard who only agree with everything, if you dare to disagree with their proposals, even if you have a great point, you become a target or they shut you up (you get spoken to). What ever happened to respectfully chanllenging the status quo which used to be one of LoyaltyOne's operating principles? They just want people to execute
  more... order but they do not really want those who think outside the box, who have new innovative ideas, who challenge the system for better.  less
Pros
great benefits, decent salary, good work life balance
Cons
upper management, they dont value hard working associates, too strict with too many rules, they expect too much from associates.
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Over stress
Customer Service Representative current (Current Employee) –  Mississauga, ON3 January 2018
Fear based environment keep the front line in pressure , no job security meet the kpo for a quarter , if not you are on action plan ,which is never shared by employees. Worst environment to work. Employees are numbers not humans.
Pros
Work from home
Cons
Fear
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Canada's largest loyalty program knows nothing about their customers
Manager (Former Employee) –  Toronto, ON17 December 2017
From the outside this company looks like its go everything covered to understand consumer behaviour - from data, loyalty, crm etc. However, when you're on the inside, you will be surprised at how little they actually know about their consumers. poor systems in place, super slow reporting and a pretty weak loyalty program overall.
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Overall rating

3.0
Based on 40 reviews
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Ratings by category

Work/Life Balance
3.2
Salary/Benefits
3.5
Job Security/Advancement
2.4
Management
2.3
Culture
3.0

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