great benefits, great salary, terrible working environment
Customer Care Leader (Former Employee) – Mississauga, ON – 3 April 2013
Upper Management has created a back stabbing environment, where you can't trust anyone anymore. HR only supports upper management but they are not there for the Associates. There are lots of bullies in upper management that are glorified but every one is afraid to speak up and when they, do they literally lose their jobs. Right now they have created a horrible working environment. In the last 6 months, LoyaltyOne's Customer Care centre has lots over 6 excellent Customer Care leaders who were not being supported by their managers. It is a pitty that a company with such potential is run by an innapropiate and ignorant upper management. Upper management has a lot of favoritism with certain associates who look good on the outside, who play the game really well, kiss up, but dont actually work or know anything about the business in reality. There is also a lot of bureacracy. If you become a target, you are terminated very quickly. They also target people in order to reduce costs and meet their yearly budget and they tend to target hard working people who did not do anything wrong. Upper management also does not like to hear constructive criticism, they dont like people who oppose the changes that are turning away customers. They only want "yes people" onboard who only agree with everything, if you dare to disagree with their proposals, even if you have a great point, you become a target or they shut you up (you get spoken to). What ever happened to respectfully chanllenging the status quo which used to be one of LoyaltyOne's operating principles? They just want people to executemore... order but they do not really want those who think outside the box, who have new innovative ideas, who challenge the system for better.less
great benefits, decent salary, good work life balance
upper management, they dont value hard working associates, too strict with too many rules, they expect too much from associates.
Travel specialist (Former Employee) – Mississauga, ON – 4 May 2017
I worked for this company. Too much turnover. Stress level is unbearable. Nicely worded policies but they are never followed by management. too much politics. Targets are set without any consideration of employee input.
Employee is a robot to discard once numbers/targets are not met
Good if you like intense training and changing work parameters
Travel Associate (Former Employee) – Mississauga, ON – 12 March 2017
They put you through so many loops and hoops and intense-training , only to then release all sorts of complex calls on you and expect you to perform according a wide range of moving criteria (around 25 points to remember for each call or else!!!) - non or little credit is given for good work done ;they constantly highlight your mistakes and overlook achievements .... .
Free coffee and snacks and good game area
Micro monitoring methods and constant scrutiny of calls
Analyst (Current Employee) – Rather not say – 22 August 2016
In Analytics & Insights dept, you will work long hours and under lots of pressure and stress.
Work/life balance is what you'll sacrifice.
Senior managers will tell you that you are doing your job wrong or that you are not prioritizing right while the clear issue is that people are being stretched by both client and internal asks. There are so many unnecessary make work project that kills people but these things are top agenda items for directors and AVP so that they can promoted... I still don't even know what the AVP does!!!
Unethical ways of trying to rip off clients for more money...causes moral dilemmas
Current senior leaders are not people leaders... probably why so many quit in recent months
Some smart people and place where you can learn
Competing priorities, pressure from senior leaders, lies and deceit, non transparent, gossip, mean girls/boys environment
Administrative Coordinator, BD (Former Employee) – Toronto, ON – 4 February 2016
Next to no training. Worked there for 3 weeks before I was fired for not being "intuitive" enough for the boss and knowing her preferences automatically. Expected to be a expert and know everything about the organization and how it operates from the moment you walk in the door. Took a full week before employee card arrived allowing me to use a printer. New employee set up is brutal. Perks are huge though.
on site gym, cafeteria, pay and benefits
lots of corporate training but little job training
Coordinator, Accounts Payable (Former Employee) – Toronto, ON – 20 November 2015
LoyaltyOne is a company that believes in promoting the talent in which they have already invested. There are hundreds, if not thousands, of company-directed learning opportunities. If an employee wants to improve their communications style, become an expert in Excel or PowerPoint, or advance their career by developing their management style the company has a learning opportunity for you. Do you want a second degree or a professional designation? LoyaltyOne will help you reach all of your goals. You just have to ask!
Great opportunity to learn and great activities like ping pong, pool
Bilingual Premier Lead (Current Employee) – Mississauga – 1 July 2015
Working at Airmiles turned out to be a great opportunity to learn and push myself further than I ever did in a job before. My supervisors were always supportive and pushed me to take advantage of the companies job advancement opportunities. I had a great experience working with my colleagues, we were always willing to help each other. The hardest part of the job was meeting the rigid quarterly requirements but the group of people i worked with made everything lighter and manageable.