LoyaltyOne Employee Review

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great benefits, great salary, terrible working environment
Customer Care Leader (Former Employee) –  Mississauga, ON3 April 2013
Upper Management has created a back stabbing environment, where you can't trust anyone anymore. HR only supports upper management but they are not there for the Associates. There are lots of bullies in upper management that are glorified but every one is afraid to speak up and when they, do they literally lose their jobs. Right now they have created a horrible working environment. In the last 6 months, LoyaltyOne's Customer Care centre has lots over 6 excellent Customer Care leaders who were not being supported by their managers. It is a pitty that a company with such potential is run by an innapropiate and ignorant upper management. Upper management has a lot of favoritism with certain associates who look good on the outside, who play the game really well, kiss up, but dont actually work or know anything about the business in reality. There is also a lot of bureacracy. If you become a target, you are terminated very quickly.
They also target people in order to reduce costs and meet their yearly budget and they tend to target hard working people who did not do anything wrong. Upper management also does not like to hear constructive criticism, they dont like people who oppose the changes that are turning away customers. They only want "yes people" onboard who only agree with everything, if you dare to disagree with their proposals, even if you have a great point, you become a target or they shut you up (you get spoken to). What ever happened to respectfully chanllenging the status quo which used to be one of LoyaltyOne's operating principles? They just want people to execute
  more... order but they do not really want those who think outside the box, who have new innovative ideas, who challenge the system for better.  less
Pros
great benefits, decent salary, good work life balance
Cons
upper management, they dont value hard working associates, too strict with too many rules, they expect too much from associates.
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Too much favouritism, no reward for real hard work
Customer Service Associate (Former Employee) –  Mississauga, ON20 October 2017
This place likea to pretend that they're a good place to work for. The stress is high. They fire people for no reason and constantly change the program to make it harder for the users which only makes it harder to do the job. A lot of irate customers
Pros
Nice coworkers
Cons
Bad management, high turn over
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Fantasic culture
Branding (Current Employee) –  Toronto, ON25 September 2017
LoyaltyOne has a fantastic fun culture. With the opportunity to work from home and have flexible working hours based on your job. The culture makes coming into work everyday fun.
Pros
Flexible working conditions, games room, loyalty days, airmiles and wellness room
Cons
No free snacks
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Overall rating

3.1
Based on 38 reviews
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Ratings by category

Work/Life Balance
3.2
Salary/Benefits
3.5
Job Security/Advancement
2.4
Management
2.4
Culture
3.1

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