LoyaltyOne Employee Review

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Poor job culture and management. Little job security.
Bilingual Customer Service Specialist (Former Employee) –  Mississauga, ON24 February 2014
Poor job culture and management. Little job security. Amazing co-workers.
Pros
Benefits
Cons
Security
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Over stress
Customer Service Representative current (Current Employee) –  Mississauga, ON3 January 2018
Fear based environment keep the front line in pressure , no job security meet the kpo for a quarter , if not you are on action plan ,which is never shared by employees. Worst environment to work. Employees are numbers not humans.
Pros
Work from home
Cons
Fear
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Canada's largest loyalty program knows nothing about their customers
Manager (Former Employee) –  Toronto, ON17 December 2017
From the outside this company looks like its go everything covered to understand consumer behaviour - from data, loyalty, crm etc. However, when you're on the inside, you will be surprised at how little they actually know about their consumers. poor systems in place, super slow reporting and a pretty weak loyalty program overall.
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Overall rating

3.0
Based on 40 reviews
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Ratings by category

Work/Life Balance
3.2
Salary/Benefits
3.5
Job Security/Advancement
2.4
Management
2.3
Culture
3.0

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