LoyaltyOne Employee Reviews

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Good place to work - if you are in the right dept
Administrative Coordinator, BD (Former Employee) –  Toronto, ONFebruary 4, 2016
Next to no training. Worked there for 3 weeks before I was fired for not being "intuitive" enough for the boss and knowing her preferences automatically. Expected to be a expert and know everything about the organization and how it operates from the moment you walk in the door. Took a full week before employee card arrived allowing me to use a printer. New employee set up is brutal. Perks are huge though.
Pros
on site gym, cafeteria, pay and benefits
Cons
lots of corporate training but little job training
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Right place if work is your life
Analyst (Current Employee) –  Rather not sayAugust 22, 2016
In Analytics & Insights dept, you will work long hours and under lots of pressure and stress.

Work/life balance is what you'll sacrifice.

Senior managers will tell you that you are doing your job wrong or that you are not prioritizing right while the clear issue is that people are being stretched by both client and internal asks. There are so many unnecessary make work project that kills people but these things are top agenda items for directors and AVP so that they can promoted... I still don't even know what the AVP does!!!

Unethical ways of trying to rip off clients for more money...causes moral dilemmas

Current senior leaders are not people leaders... probably why so many quit in recent months
Pros
Some smart people and place where you can learn
Cons
Competing priorities, pressure from senior leaders, lies and deceit, non transparent, gossip, mean girls/boys environment
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Great Compnay to work for
Kanban Lead (Current Employee) –  Toronto, ONNovember 13, 2015
Company is dedicated and focused on charity and community events.
Great benefits for it's employees
Fun and collaborative environment
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No balance in work/life , bad management
Former employee (Former Employee) –  Toronto, ONSeptember 17, 2016
Not the best place to work. The analysts work as a slaves, and it is not appreciated my management. Little job security, HR supports only upper management, not associates.
Pros
decent salary, great coworkers, volunteer work
Cons
management, extended work hours, security
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Career Development is Always Encouraged
Coordinator, Accounts Payable (Former Employee) –  Toronto, ONNovember 20, 2015
LoyaltyOne is a company that believes in promoting the talent in which they have already invested. There are hundreds, if not thousands, of company-directed learning opportunities. If an employee wants to improve their communications style, become an expert in Excel or PowerPoint, or advance their career by developing their management style the company has a learning opportunity for you. Do you want a second degree or a professional designation? LoyaltyOne will help you reach all of your goals. You just have to ask!
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Great benefits, not so great people
Manager (Former Employee) –  Toronto, ONSeptember 10, 2016
Good:
Good salary
Excellent benefits
Different business units
Some opportunities for growth

Bad:
Extreme favoritism
Grooming instead of rewarding qualified workers
"Nepotism"
Pros
Subway access
Cons
No growth if no friends
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Excellent company
Talent Acquisition Specialist (Former Employee) –  TorontoAugust 15, 2016
Loyaltyone is a good organization to work for, unfortunately my dep't...not so much.

Good people, great culture. Right on the subway line, in office gym
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Fun Days are always fun
Senior Business Analyst (Current Employee) –  438 universityAugust 2, 2016
LoyaltyOne Fun days are always fun. Our CEO always raps and dances which is really nice. We always go to nice venues with great food.
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Dynamic and fast-paced work environment.
Manager (Former Employee) –  Toronto, ONFebruary 21, 2014
Likely engaging multiple teams to be productive and achieve objectives as there are many cross-functional groups and a very distributed environment.
Management is supportive with career development and make all attempts to follow best practices as advised by industry leading counsel.
Strong collaboration with co-workers but there are challenges in securing adequate resource support due to the overwhelming number of competing priorities.
Pros
salary, benefits, dynamic workplace
Cons
too many competing priorities, culture of entitlement
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Productive and fun workplace
Bilingual travel agent (Former Employee) –  Mississauga, ONMay 2, 2016
A fun and safe workplace. Co-workers are friendly as well as the management team. High energy workplace that is faced paced.
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Productive and fun workplace
Financial Analyst (Former Employee) –  Toronto, ONAugust 5, 2015
Great place to work. Work was sometimes repetitive and mundane but people were friendly and company events were fun.

I wasn't sure where my career growth would go as promotion prospects seemed limited. However, management was open to having your role expand.
Pros
great company culture
Cons
Repetitive work
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Good company to work for
Marketing Specialist (Former Employee) –  Toronto, ONFebruary 26, 2016
Good opportunity to learn about Loyalty marketing and take on a leadership role. Be sure to keep trying different roles.
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Horrible Place to Work, high turnover
Travel Sales/Communications Advocate (Former Employee) –  Mississauga, ONMay 12, 2014
Not the best place to work. God forbid if you get sick, you WILL get fired. There is no easy advancement and it will take you years to get a raise or bonus. I do not recommend this company to anyone looking for a long term position.
Pros
benefits
Cons
no advancement opportunities as promised, low salary
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Poor job culture and management. Little job security.
Bilingual Customer Service Specialist (Former Employee) –  Mississauga, ONFebruary 24, 2014
Poor job culture and management. Little job security. Amazing co-workers.
Pros
benefits
Cons
security
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Great opportunity to learn and great activities like ping pong, pool
Bilingual Premier Lead (Current Employee) –  MississaugaJuly 1, 2015
Working at Airmiles turned out to be a great opportunity to learn and push myself further than I ever did in a job before. My supervisors were always supportive and pushed me to take advantage of the companies job advancement opportunities. I had a great experience working with my colleagues, we were always willing to help each other. The hardest part of the job was meeting the rigid quarterly requirements but the group of people i worked with made everything lighter and manageable.
Pros
many financial bonuses
Cons
employee turn around
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Avoid working for IT in this company
manager (Former Employee) –  torontoJuly 17, 2013
Their IT organization is tyrannical. The organization talks about work life balance and family values but does not practice it. They prefer to bring in new management from the outside rather than promote from within so your chances of advancement are zero.

Only the privileged few get any training.

Decisions are based on nepotism in the extreme.

Stay away from this place especially its IT organization
Pros
ice cream day
Cons
long hours no recognition rule by fear
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Fun Place to Work
Customer Care Leader/Supervisor (Former Employee) –  MississaugaFebruary 23, 2014
Strong focus on coaching culture. Good benefits. Excellent work environment. Embraces change.
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Collaborative work culture
Sr Developer/Designer (Current Employee) –  Toronto, ONNovember 14, 2015
Worked with good,innovative and collaborative team to achieve the organization goal.
Learned lots of new technology and tools to complete the project work
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No balance and poor managers
Former Associate (Former Employee) –  TorontoJune 9, 2014
Very good business model but expectation is you work long hours consistently and are on call with a blackberry. Many managers are moved into their roles because they did a good job as a non manager, but, they grossly lack leadership skills and are eventually terminated.

There are many pockets in the company that favoritism is glaring. This is most evident in IT, HR, Marketing, International and the Call Centre. This "culture" unfortunately creates a highly dysfunctional working environment.
Pros
business model
Cons
extremely poor leadership from the top down.
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great benefits, great salary, terrible working environment
Customer Care Leader (Former Employee) –  Mississauga, ONApril 3, 2013
Upper Management has created a back stabbing environment, where you can't trust anyone anymore. HR only supports upper management but they are not there for the Associates. There are lots of bullies in upper management that are glorified but every one is afraid to speak up and when they, do they literally lose their jobs. Right now they have created a horrible working environment. In the last 6 months, LoyaltyOne's Customer Care centre has lots over 6 excellent Customer Care leaders who were not being supported by their managers. It is a pitty that a company with such potential is run by an innapropiate and ignorant upper management. Upper management has a lot of favoritism with certain associates who look good on the outside, who play the game really well, kiss up, but dont actually work or know anything about the business in reality. There is also a lot of bureacracy. If you become a target, you are terminated very quickly.
They also target people in order to reduce costs and meet their yearly budget and they tend to target hard working people who did not do anything wrong. Upper management also does not like to hear constructive criticism, they dont like people who oppose the changes that are turning away customers. They only want "yes people" onboard who only agree with everything, if you dare to disagree with their proposals, even if you have a great point, you become a target or they shut you up (you get spoken to). What ever happened to respectfully chanllenging the status quo which used to be one of LoyaltyOne's operating principles? They just want people to execute
  more... order but they do not really want those who think outside the box, who have new innovative ideas, who challenge the system for better.  less
Pros
great benefits, decent salary, good work life balance
Cons
upper management, they dont value hard working associates, too strict with too many rules, they expect too much from associates.
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Overall rating

3.0
Based on 30 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
3.5
Job Security/Advancement
2.4
Management
2.3
Culture
3.1

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