Former Associate (Former Employee) – Toronto – 9 June 2014
Very good business model but expectation is you work long hours consistently and are on call with a blackberry. Many managers are moved into their roles because they did a good job as a non manager, but, they grossly lack leadership skills and are eventually terminated.
There are many pockets in the company that favoritism is glaring. This is most evident in IT, HR, Marketing, International and the Call Centre. This "culture" unfortunately creates a highly dysfunctional working environment.
Customer Care Specialist (Former Employee) – Mississauga, ON – 27 February 2018
I really enjoyed myself working there but the only problem i faced was that one of their trainers was very rude and his accent was very hard to understand. I thought i was the only one but all my team members faced the same issue. Other than that LoyaltyOne is great place to work at.
Consultant (Former Employee) – Toronto, ON – 8 February 2018
Before a brutal culture shift and waves of downsizing, this was a wonderful place to work. At the end of the day, you are a number, a headcount, a salary. You won't find any Loyalty here.
When applying for a job here, make sure the job matches the description. Many people find themselves being slotted into a generic role, nothing like what they signed up for. For many newcomers, this place is seen as a career dead-end.
The environment is TOXIC. LoyaltyOne is looking for soldiers to simply follow orders. Innovation is dead at LoyaltyOne, as is their Air Miles reputation.
When you see management at all levels starting to jump ship (the SVP, CFO for example), you have to start wondering about the future of the company.
Work-from-home for corporate positions is allowed in most cases, but frowned on. Some management will actually dictate where you can physically work - that is, heads down work in a meeting room can be frowned upon as well. The level of micro-management depends on the manager, of course.
swanky downtown office, good people
work-life balance, dreadful town hall meetings, politics, "pod leadership"