LoyaltyOne Employee Review

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At work facilities included a Bistro, Fitness Centre & onsite massages
Manager, Fraud Management (Promoted) (Former Employee) –  Toronto,ON31 March 2014
Excellent culture
Great team work
Management was very hands-on
Enjoyed the Volunteer and green spirit of the company
World class Contact Centre
Last job allowed me to be creative & think outside the box
Pros
Excellent meeting culture and a yearly fun day
Cons
New Management culture has changed
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Poor work/live balance
Consultant (Former Employee) –  Toronto, ON8 February 2018
Before a brutal culture shift and waves of downsizing, this was a wonderful place to work. At the end of the day, you are a number, a headcount, a salary. You won't find any Loyalty here.

When applying for a job here, make sure the job matches the description. Many people find themselves being slotted into a generic role, nothing like what they signed up for. For many newcomers, this place is seen as a career dead-end.

The environment is TOXIC. LoyaltyOne is looking for soldiers to simply follow orders. Innovation is dead at LoyaltyOne, as is their Air Miles reputation.

When you see management at all levels starting to jump ship (the SVP, CFO for example), you have to start wondering about the future of the company.

Work-from-home for corporate positions is allowed in most cases, but frowned on. Some management will actually dictate where you can physically work - that is, heads down work in a meeting room can be frowned upon as well. The level of micro-management depends on the manager, of course.
Pros
swanky downtown office, good people
Cons
work-life balance, dreadful town hall meetings, politics, "pod leadership"
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Over stress
Customer Service Representative current (Current Employee) –  Mississauga, ON3 January 2018
Fear based environment keep the front line in pressure , no job security meet the kpo for a quarter , if not you are on action plan ,which is never shared by employees. Worst environment to work. Employees are numbers not humans.
Pros
Work from home
Cons
Fear
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Overall rating

2.9
Based on 41 reviews
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Ratings by category

3.2Work/Life Balance
3.4Salary/Benefits
2.3Job Security/Advancement
2.3Management
2.9Culture

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