LoyaltyOne Employee Reviews

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Poor work/live balance
Consultant (Former Employee) –  Toronto, ON8 February 2018
Before a brutal culture shift and waves of downsizing, this was a wonderful place to work. At the end of the day, you are a number, a headcount, a salary. You won't find any Loyalty here.

When applying for a job here, make sure the job matches the description. Many people find themselves being slotted into a generic role, nothing like what they signed up for. For many newcomers, this place is seen as a career dead-end.

The environment is TOXIC. LoyaltyOne is looking for soldiers to simply follow orders. Innovation is dead at LoyaltyOne, as is their Air Miles reputation.

When you see management at all levels starting to jump ship (the SVP, CFO for example), you have to start wondering about the future of the company.

Work-from-home for corporate positions is allowed in most cases, but frowned on. Some management will actually dictate where you can physically work - that is, heads down work in a meeting room can be frowned upon as well. The level of micro-management depends on the manager, of course.
Pros
swanky downtown office, good people
Cons
work-life balance, dreadful town hall meetings, politics, "pod leadership"
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Over stress
Customer Service Representative current (Current Employee) –  Mississauga, ON3 January 2018
Fear based environment keep the front line in pressure , no job security meet the kpo for a quarter , if not you are on action plan ,which is never shared by employees. Worst environment to work. Employees are numbers not humans.
Pros
Work from home
Cons
Fear
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Canada's largest loyalty program knows nothing about their customers
Manager (Former Employee) –  Toronto, ON17 December 2017
From the outside this company looks like its go everything covered to understand consumer behaviour - from data, loyalty, crm etc. However, when you're on the inside, you will be surprised at how little they actually know about their consumers. poor systems in place, super slow reporting and a pretty weak loyalty program overall.
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Too much favouritism, no reward for real hard work
Customer Service Associate (Former Employee) –  Mississauga, ON20 October 2017
This place likea to pretend that they're a good place to work for. The stress is high. They fire people for no reason and constantly change the program to make it harder for the users which only makes it harder to do the job. A lot of irate customers
Pros
Nice coworkers
Cons
Bad management, high turn over
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Fantasic culture
Branding (Current Employee) –  Toronto, ON25 September 2017
LoyaltyOne has a fantastic fun culture. With the opportunity to work from home and have flexible working hours based on your job. The culture makes coming into work everyday fun.
Pros
Flexible working conditions, games room, loyalty days, airmiles and wellness room
Cons
No free snacks
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Unnecessary Stress
Travel specialist (Former Employee) –  Mississauga, ON4 May 2017
I worked for this company. Too much turnover.
Stress level is unbearable. Nicely worded policies but they are never followed by management. too much politics.
Targets are set without any consideration of employee input.
Pros
benefits
Cons
Employee is a robot to discard once numbers/targets are not met
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had a fun time with the pool table and staff
Customer Service Rep (Former Employee) –  Mississauga, ON29 March 2017
employee are very nice.
motivation is all around the place.
great environment
really enjoy my time with the pool table.
lunch at the caff was always nice
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Good if you like intense training and changing work parameters
Travel Associate (Former Employee) –  Mississauga, ON12 March 2017
They put you through so many loops and hoops and intense-training , only to then release all sorts of complex calls on you and expect you to perform according a wide range of moving criteria (around 25 points to remember for each call or else!!!) - non or little credit is given for good work done ;they constantly highlight your mistakes and overlook achievements ....
.
Pros
Free coffee and snacks and good game area
Cons
Micro monitoring methods and constant scrutiny of calls
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Company has been among 50 best employers in Canada for 6 consecutive years thanks to the great people that work there
Senior Developer (Former Employee) –  Toronto, ON21 February 2017
Great colleagues, a lot of community activities; Company supports innovation and self-education, also provides funds for the courses encouraging personal development
Pros
Employees have fun at workplace, Company participates in many Community charity programs and volunteer activities
Cons
Management changes direction too often
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Friday cleaning schedule.
Bilingual Customer Service (Current Employee) –  Mississauga, ON1 December 2016
Briefing > Communication > Guidance&Advise > Teamwork > piling up all chairs and tables for weekly general cleaning and sanitize classrooms.When all is sitting on the same table to have dinner .
Pros
Works after two in the afternoon always.
Cons
Shorter hours.
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No balance in work/life , bad management
Former employee (Former Employee) –  Toronto, ON17 September 2016
Not the best place to work. The analysts work as a slaves, and it is not appreciated my management. Little job security, HR supports only upper management, not associates.
Pros
decent salary, great coworkers, volunteer work
Cons
management, extended work hours, security
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Great benefits, not so great people
Manager (Former Employee) –  Toronto, ON10 September 2016
Good:
Good salary
Excellent benefits
Different business units
Some opportunities for growth

Bad:
Extreme favoritism
Grooming instead of rewarding qualified workers
"Nepotism"
Pros
Subway access
Cons
No growth if no friends
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Right place if work is your life
Analyst (Current Employee) –  Rather not say22 August 2016
In Analytics & Insights dept, you will work long hours and under lots of pressure and stress.

Work/life balance is what you'll sacrifice.

Senior managers will tell you that you are doing your job wrong or that you are not prioritizing right while the clear issue is that people are being stretched by both client and internal asks. There are so many unnecessary make work project that kills people but these things are top agenda items for directors and AVP so that they can promoted... I still don't even know what the AVP does!!!

Unethical ways of trying to rip off clients for more money...causes moral dilemmas

Current senior leaders are not people leaders... probably why so many quit in recent months
Pros
Some smart people and place where you can learn
Cons
Competing priorities, pressure from senior leaders, lies and deceit, non transparent, gossip, mean girls/boys environment
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Excellent company
Talent Acquisition Specialist (Former Employee) –  Toronto15 August 2016
Loyaltyone is a good organization to work for, unfortunately my dep't...not so much.

Good people, great culture. Right on the subway line, in office gym
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Fun Days are always fun
Senior Business Analyst (Current Employee) –  438 university2 August 2016
LoyaltyOne Fun days are always fun. Our CEO always raps and dances which is really nice. We always go to nice venues with great food.
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Productive and fun workplace
Bilingual travel agent (Former Employee) –  Mississauga, ON2 May 2016
A fun and safe workplace. Co-workers are friendly as well as the management team. High energy workplace that is faced paced.
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Good company to work for
Marketing Specialist (Former Employee) –  Toronto, ON26 February 2016
Good opportunity to learn about Loyalty marketing and take on a leadership role. Be sure to keep trying different roles.
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Good place to work - if you are in the right dept
Administrative Coordinator, BD (Former Employee) –  Toronto, ON4 February 2016
Next to no training. Worked there for 3 weeks before I was fired for not being "intuitive" enough for the boss and knowing her preferences automatically. Expected to be a expert and know everything about the organization and how it operates from the moment you walk in the door. Took a full week before employee card arrived allowing me to use a printer. New employee set up is brutal. Perks are huge though.
Pros
on site gym, cafeteria, pay and benefits
Cons
lots of corporate training but little job training
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Career Development is Always Encouraged
Coordinator, Accounts Payable (Former Employee) –  Toronto, ON20 November 2015
LoyaltyOne is a company that believes in promoting the talent in which they have already invested. There are hundreds, if not thousands, of company-directed learning opportunities. If an employee wants to improve their communications style, become an expert in Excel or PowerPoint, or advance their career by developing their management style the company has a learning opportunity for you. Do you want a second degree or a professional designation? LoyaltyOne will help you reach all of your goals. You just have to ask!
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Collaborative work culture
Sr Developer/Designer (Current Employee) –  Toronto, ON14 November 2015
Worked with good,innovative and collaborative team to achieve the organization goal.
Learned lots of new technology and tools to complete the project work
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Overall rating

2.9
Based on 41 reviews
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3.2Work/Life Balance
3.4Salary/Benefits
2.3Job Security/Advancement
2.3Management
2.9Culture

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