Cashier/Customer Service/loader (Former Employee), New Westminster, BC – June 4, 2014
Pros: won't fire you over school or being sick. pay above minimum wage
Cons: no set schedule, management needs serious work to help their employee's. not just the bottom line
A typical day of a cashier at lowe's involves a lot of standing and waiting for customers then when they do appear you do usually simple cashier transactions to give them their product and send them on their way. The management doesn't like to see cashiers move to any other part of the store, other parts however don't have such restriction. You will – more... learn how to deal with poor management for a large store though. The managers for different departments don't seem to talk to each other so complications arise a fair bit and they all seem to be more interested in the bottom line of the store and making sure the customer isn't mad at them, than the needs of their employees and as such the turnover rate is quite high. Most scheduling is random with no set days for anyone so planning your free time can be a bit of a hassle unless you book off a day a month or so in advance. When it is busy you'll have stuff to do all day and will be left alone to do your work so long as you aren't screwing up at it. It can be easy to move up in the company if you really sell yourself to it and keep making sure management is aware that you want to move up. If not you'll most likely stay at the position you're at. The most enjoyable part is some of the non-manager co-workers. They're all going through the same struggle so bonding isn't that hard. But the hardest part is dealing with the management not doing their job so you're understaffed or don't have the supplies you need or simply getting in trouble for something that's no your fault. – less
Customer Service Associate (Former Employee), Brantford, Ontario – May 24, 2014
Pros: they paid me on time
Cons: literally everything else
The most brutal retail job I've ever worked.
They're big on their corporate culture here and make the employees participate in a group cheer every single morning, which is intended to psych you up for your day serving customers but is really demeaning as everyone knows that Lowe's doesn't give a diddly about them. Just because one successful retail – more... big-box has a group cheer doesn't mean that EVERY big-box store needs to cheer to be successful.
I asked five times for a name tag that had my name spelled correctly on it and never received it despite being told I would. I had to edit my own name tag so that it properly showed my real name. That's just my little tidbit for you to remember when you go in for training and they make you watch the factually-incorrect and historically inaccurate anti-union propaganda video. Lowe's is SO pro-employee that they don't need unions, don't you see?!??
When there was a flood at the store that ruined the tiny kitchenette area that regular staffers used every day to reheat and prepare their lunches they'd brought from home, it took them over a month to get it fixed. During that time there was one single microwave in the room to serve over 180 employees. There was no sink to wash your hands, dishes, or anything. Gee... I wonder where they might be able to find a new sink and cheap-o countertop?? When it finally was repaired, we were told that all of the supplies and labour to have it installed were gifts from vendors and volunteers. That is because the management of Lowe's is so caught up in keeping their store budget low so that they can come out on top with a big bonus every year. Laughably, none of the management in the store eat lunch with the regular staffers or use the kitchenette, so their lunches were never affected (thank heavens!). Despite all of the mess with the kitchen, which is arguably a bonus in a workplace (but not a workplace that you'd think was really "pro-employee"), staff regularly do not have the supplies or resources to do their jobs well or serve customers quickly and accurately because, again-- supplying these items and resources would drive up the store budget, cutting in to management's bonuses.
The assistant store managers are second-worst to only the store manager, herself. They are cowards who regularly are made to deliver bad news with a big, fake smile on their faces. One of the assistant managers at the store in question doesn't bother learning anyone's name or even reading peoples' nametags: he just calls everyone "bud" or "buddy," which is probably not good practice but whatever, right?
There's a bit of racism and other bigotry that gets paraded around as funny jokes in the staff lunch room in particular by two or three staff that no one ever thinks to tell to shut up.
Cool final thoughts: if you're still within your probationary period they don't even have to tell you why you're being let go. They (management) will call it "a business decision" and will tiptoe around like the terrible cowards they are. Hopefully that means management will get their bonuses that were made on the backs of the average working stiffs who're just waiting to reheat their leftovers. – less
Could have been a great job with better training and teamwork.
Head Cashier (Former Employee), Hamilton, ON – May 11, 2014
Pros: good pay, good amount of breaks
Cons: not enough staff booked for a shift, very stressful altogether
As the summary says, Lowe's had the potential to be a great job. I worked with some great people, and had a good pay as head cashier. Unfortunately, the longer I stayed there, the more I began to dread going to work. I barely got trained, a lot of what I knew was self-taught, and many other people felt the same way. I was expected to be a mind-reading – more... customer service extraordinaire, and was made to feel like garbage if I wasn't. Because I was the youngest head cashier, I was often made to feel stupid, or talked down to. It felt like the managers really had no clue what went on in the life of a cashier, or even a loader. Also, the customers weren't the greatest either, and were very rude and pushy. Even on my last day there, I was dragged out of the breakroom 5 minutes early to speak to a customer I had already spoken to. Part of me was sad to leave some of my coworkers (and especially the $15/hr pay!) behind, but after losing my sanity and not being able to see my family because I was always at work dealing with rude customers and only half knowing what I was doing, I had to leave. Might be good for someone with tougher skin, but not me. – less
Special Order Sales/Credit Coordinator (Current Employee), Whitby, ON – May 8, 2014
Pros: different committees, onsite training
Working for a company who is customer service driven allows me to gain excellent experience dealing with internal and external individuals on a daily basis. It always makes the day exciting as you never know what to expect.
Merchandising Assistant (Former Employee), Toronto, Ontario – March 18, 2014
Pros: opportunity for advancement for hard working individuals
Cons: high turnover
Lowe's is a growing company with a new country manager that has high expectations and aggressive goals. Jobs are constantly evolving to meet the business needs. Lots of opportunity for advancement for hard working, dedicated person. Hours can be long for some positions.
Don't fall for all B.S...They will use you and spit you out
Manager (Former Employee), Ottawa – March 18, 2014
Manager (Former Employee), Ottawa – March 18, 2014 I worked there for 3 years right from store opening....I never seen so much so called motivational B.S Lowes -" we care " for the employee and their so called lowes way and culture is just window dressing...nothing more.....They preach open door policy but once they tag you for talking up they – more... label you as negative and will performance manage out of the company......And if they can't make you look bad on paper because you were doing your job they have you sign away any rights you had when you are hired and get rid of you for as they say with no cause???? How convenient isn't it....
Unless you're totally desperate for a job.....don't be fooled how good they look on the outside....because believe me....you don't want to be under their control on the inside....
Unrealistic expectations and so two-faced.....
Do yourself a favor.....You deserve better....go somewhere else. – less
Lowes Home Improvement Sales Associate (Former Employee), Maple, ON – March 18, 2014
Come into work, stock up anything that needs to be filled, help customers throughout the day. Overall, it's a very steady job, although it gets quite hectic during the summer time. All co workers and managers were nice, had no problems.
Customer Service Associate (Current Employee), Toronto, ON – February 12, 2014
I learned about different plants, trees, soils, and how to water properly. I learned about interlocking stones as well as how to lay them, also about sheds , outdoor power equipment, pesticides and patio furniture while working in the seasonal department Working in the lumber/ building materials department I learned about different types of lumber, – more... concrete, shingles, downspouts, drywall and compound, studs insulation and concrete boards. A day at work includes down-stocking, zone recovery, ensuring that all customers are being greeted and any questions they have are being answered. – less
Cashier (Former Employee), Ottawa, ON – February 4, 2014
Pros: pay was good
Cons: see above. there are lots.
I was bullied badly at Lowes. Oh did I try to fit in and talk to people. I made it a part of my day. I worked so hard there and loved customers and treated them like friends. I really enjoyed the job and was thrilled to go in each day. Loved it (at first).
If you have a life, prepare to put that life on hold because you'll be clocking 45 hour weeks – more... in the summer. 6 days straight and you will be scheduled against your wishes so you can forget about booking days off because you won't get them.
And oh, forget about anyone liking you if you put in alot of effort and shine all the time and you're not one of the cool kids. I was disliked and ostracized like I had a disease. I was constant fodder for gossip. Lowes is one big clique pretty much a re-run of high school. They hire college students who don't even know how to talk to someone over 35, if they even look at you. All of their younger staff seem to have a hearing problem and won't talk to someone who is "old".
I am really angry at Lowe's for the bullying I went through and being ignored. HR was a joke - she was more concerned about her friends at Lowes than me. Never got any compliments from management at all despite what I brought in every day in terms of energy and enthusiasm. No one stepped in to help me in the worst of it all so I had to leave and it's a terrible job market.
Beware of one manager who really is the devil. Honest to God, she is. Run for the hills. – less
Good work environment where customer focus is the lifeblood of the company
Cashier / Customer Service (Permanent) (Current Employee), Toronto, ON – December 24, 2013
I am a cashier and I like working here but I still have room to improve. My job is not secure but I hope to get a raise in my pay soon. The management is alright but you don't get along with everyone. That is life in the workplace but your try which I have been doing since I started working here. I am doing what I am told to do. I just feel that this – more... company needs to be better organized in terms of contract and in terms of employee incentives as well as benefits to employees who have remained with the company for a long time. All and all there is room for improvement with Lowe's but it is a good company to start off with in your working life. – less