Positive environment with great management and co-workers.
Pros: flexible scheduling, great associates and management, positive work experience.
Lowe's is an absolutely incredible environment to work in. Their values include creating open positive spaces for both employees and customers. I really enjoyed partaking in the initiative to enhance sales and to provide outstanding customer service to ensure returning customers. A typical day as a head cashier would be to assign cashiers to their duties and create the break schedule in the morning. I would clean the whole front end due to minimal customers between the hours of 6-10 AM. Once I was finished writing the schedule and cleaning, I would create a list of duties for the front end loaders to split amongst themselves for the day. Our rush at the front end would normally begin around 10:15 AM where I would stand on the mat and supervise cashiers and make myself available to assist cashiers and customer service associates. I would answer employee and customer questions, give discounts to customers and help with any technical difficulties. I would be responsible for online orders as well as phone orders and making sure that the front end runs as smoothly as possible. I would assist in loss prevention, by ensuring that big-ticket items have been paid for and deactivated. I was responsible for managing the front end activities by proactively visiting customer service, returns desk, front line registers, commercial registers, lawn and garden registers, vestibules and parking areas. I would provide direction and support to associates. I would help to ensure customer service needs are met at all times. I was also responsible for responding to all customer and employee generated – more... EAS alarm activations. I would greet and acknowledge customers in a friendly, professional manner and I would provide quick responsive service to maximize the customer s shopping experience. I would coach cashiers in providing great customer service.
I essentially learned how to become an effective leader and how to speak with associates and customers in a way that is sensitive to each persons different needs. I learned patience and how to listen carefully to customers. Something very memorable about my work experience at Lowe's would be the associates energy change once I came into work. I really enjoyed making a difference in peoples days just by my positive energy and willingness to listen to any issues and providing insight and advice to become better associates for the company.
Management was amazing, each member of management was proactive and all had different strengths and weaknesses. I liked the open door policy and it really felt like we were a family team all attempting to achieve the same goals of providing excellent customer service. The hardest part of my job was leaving Lowe's. I left to pursue further opportunities although I will always remember the positive working experience that I have gained along with the skills and knowledge. – less