Position: Starbucks Captain
Reports to: Food Service Manager

Job Overview
This position provides guidance to their team members in order to achieve the highest level of productivity and customer service. They support the department manager in ensuring adherence to standard operating procedures and all other company procedures including Food Safety and Health and Safety.

Accountabilities:
Leadership and People Management

• Upholds and models the company’s values of Honesty, Trustworthiness and Mutual

Respect in all actions and behaviours

• Motivates and develops team members and by providing regular feedback and

completing on-time performance appraisals

• Ensures that team members understand and comply with company standards, policies

and procedures including health and safety, loss prevention, food safety and human
resource policies

• Coaches and trains team members to maintain the highest level of personal and team

productivity by ensuring strong technical skills and on-going product knowledge

• Conducts team member 5 minute huddles to ensure strong communication on

company initiatives, goals and objectives

Department Cleanliness and Presentation

• Ensures that all team members adhere to food safety standards
• Ensures that all team members adhere to all health and workplace safety standards
• Ensures that all team members adhere to proper sanitization and cleaning procedures

Execution of Department Initiatives

• Responsible for the executions of department initiatives

Customer Service

• Makes eye contact and smiling
• Provide customers with immediate service
• Ensure all areas are clean at all times
• Ensure customers and team members are safe at all times
• Offer customers sampling or substitutes
• Adhere to company’s dress code and appearance guidelines
• Be helpful, bring customers directly to product
• Provide a quick response to questions and request
• Be knowledgeable about products and programs, in department and around store
• Offer to assist customers in every aspect so that customers can shop efficiently as

possible

Implementing Polices and Standard Operating Procedures
Responsible to implement and train team members on all policies and procedures including:

• Standard Operating Procedures, Health and Safety, WHIMIS, Food Safety, Loss

Prevention and Human Resources

Knowledge, Skills & Competencies

• Post secondary education and a minimum of 1 year of food retail experience
• Leadership experience or equivalent combination of education and experience
• A clean record of performance with no performance or conduct issues within the past

two (2) years

• Good understanding of specific department product knowledge
• Appropriate knowledge of maintenance and care of equipment, materials and supplies
• Experience in planning/chairing meetings and presentation skills
• Knowledge of Employment Standards, WHIMIS, Food Safety and Loss Prevention

practises

• Knowledge of temperature control, merchandising and cross-merchandising techniques

etc

• Solid understanding of sales/margin calculations, product mix and consumer

behaviours