Salad Bar Captain - Maple Leaf Square
Longo's - Toronto, ON

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Position: Salad Bar Captain
Location: Maple Leaf Square
Reports to: Food Service Manager

Job Overview
This position contributes to the Genuine Merchant Strategy by providing guidance to their team members in order to achieve the highest level of productivity and customer service. The Salad Bar Captain supports the department manager in ensuring adherence to standard operating procedures and all other company procedures including Food Safety and Health and Safety.

Leadership and People Management

  • Upholds and models the company’s values of Honesty, Trustworthiness and Mutual Respect in all actions and behaviours
  • Motivates and develops team members and by providing regular feedback and completing on-time performance appraisals
  • Ensures that team members understand and comply with company standards, policies and procedures including health and safety, loss prevention, food safety and human resource policies
  • Coaches and trains team members to maintain the highest level of personal and team productivity by ensuring strong technical skills and on-going product knowledge
  • Conducts team member 5 minute huddles to ensure strong communication on company initiatives, goals and objectives

Department Cleanliness and Presentation

  • Ensures that all team members adhere to food safety standards
  • Ensures that all team members adhere to all health and workplace safety standards
  • Ensures that all team members adhere to proper sanitization and cleaning procedures

Execution of Department Initiatives

  • Responsible for the executions of department initiatives

Customer Service

  • Makes eye contact and smiling
  • Provide customers with immediate service
  • Ensure all areas are clean at all times
  • Ensure customers and team members are safe at all times
  • Offer customers sampling or substitutes
  • Adhere to company’s dress code and appearance guidelines
  • Be helpful, bring customers directly to product
  • Provide a quick response to questions and request
  • Be knowledgeable about products and programs, in department and around store
  • Offer to assist customers in every aspect so that customers can shop efficiently as possible

Implementing Polices and Standard Operating Procedures
Responsible to implement and train team members on all policies and procedures including:

  • Standard Operating Procedures
  • Health and Safety including equipment training
  • Food Safety
  • Loss Prevention
  • Human Resource Policies

Knowledge, Skills & Competencies

  • Post secondary education and a minimum of 1 year of food retail experience
  • Leadership experience or equivalent combination of education and experience
  • Good understanding of specific department product knowledge
  • A clean record of performance with no performance or conduct issues within the past two (2) years
  • Appropriate knowledge of maintenance and care of equipment, materials and supplies
  • Experience in planning/chairing meetings and presentation skills
  • Knowledge of Employment Standards, WHIMIS, Food Safety and Loss Prevention practises
  • Knowledge of temperature control, merchandising and cross-merchandising techniques etc
  • Solid understanding of sales/margin calculations, product mix and consumer behaviours