We are a Canadian, family owned, independent food retailer which has grown and prospered since 1956. Our team members are dedicated to exceeding customer expectations by offering the best food experience to every customer, every time. It is through such commitment that Longo’s now operates 26 stores within the GTA, is celebrating over 50 years of business and is continuing to grow. Longo’s is recognized as a Platinum Member of Canada’s 50 Best Managed Companies.
Position: Customer Care Representative – Full Time
Shift: Afternoons: Monday and Friday (2:00 p.m. – 10:00 p.)
Weekends: Saturdays 12:00 pm – 6:00pm (every 3rd Saturday only)
Reports to: Manager, Customer Care
The Customer Care Representative provides exceptional customer service and provides follow-up when needed. This position is responsible for taking orders, processing orders, receiving and responding to customer inquiries, complaints and/or requests. The incumbent will always perform and provide the highest level of courteous customer relations. Company policies and procedures provide guidance in performing job duties.
- Build external customer relations
- Initiate customer contact and follow up on service
- Respond to and resolve problems arising in catering orders and/or delivery by both
telephone and e-mail
- Coordinate activities with other internal departments
- Ensure exceptional level of customer service is provided each and every time
- Resolve customer concerns and give feedback on suggestions
- Support special projects as required
Knowledge, Skills & Competencies:
- 3-5 years of industry and/or Customer Service experience
- Post secondary education
- Experience with and knowledge of Microsoft Office applications
- Effective verbal and written communication skills
- Ability to manage multiple tasks simultaneously while providing a high level of
- Excellent organization and time management skills
- Strong customer service skills
- Strong analytical and problem solving skills
- Knowledge of Longo’s & Grocery Gateway
- Ability to work various shifts based on business needs
- A clean record of performance with no performance issues in the last 2 years.
If you are interested and qualified, please submit your resume with cover letter stating wage expectations to:
Human Resources - Longo’s Support Centre (Re: Customer Care Representative)
8800 Huntington Road, Vaughan, ON, L4H 3M6
We are a Canadian, family owned, independent food retailer which has grown and prospered since 1956. Our team members are dedicated to...