Pros: good (but payed for) benifits, on site security guards (trained & certified), dress code
Cons: unreliable hours, corner cutting, little reward for employees
The London Drugs name is a decent "brand" name in the community. Products tend to be reliable, selection decent however pricing can, sometimes, be a tad high.
A typical day at work includes a focus on customer services with paper work that assists in the tracking of customer purchases and some that appears to allow cut backs at head office by off loading the paper work on to floor personal.
Cleaning typically left till the end of the day unless it affects the public image (such as dirty floors in winter time) or is a critical safety issue.
Senior management is, unfortunately, the one of the major reasons London Drugs is not a top tier employer. Directing stores to increase profitability by a minimum developed around the last year's profits senior management tend to adopt superannuated behaviour that leads to unpredictable hours of employment, few to no positions for job advancement & behaviour that may be contrary to best practice (such as missing equipment, lack of training, etc.).
The saving grace of the company is individuals manning the store locations tend to be a good fit for the departments they work in. This brings a passion to the store that is not met in other competitors.
However with guaranteed hours hard to obtain consistent customer service is hard to judge as customers attending store locations will nearly always have a different point of contact with each visit.