Large company that makes it hard for newer members due to old fashion policies.
CUSTOMER SERVICE (Former Employee) – Richmond, BC – 30 November 2016
Normally i'm at the front desk, handling customer needs that our cashiers and stock team are unable to deal with. This includes checking stock, ordering products in, selling bus fair, lottery tickets, cigarettes and dealing with refunds.
Management is hit and miss, worked with great supervisors and managers but also dealt with selfish and lazy ones as well.
Hardest part of the job is dealing with customers, no one likes to be rejected and sometimes situations escalate quickly. Also being newer to the company i often got stuck with closing shifts which had a very heavy impact on my personal life. i would often close 3-4 times a week since most of the people working in my position been with the company for 10 years+.
Most enjoyable part of the job is staff, being in the front desk i tend to micro manage the cashiers and stock team to help certain needs (helping customers find products, carry out, checking stock). The ones i worked with always had a good attitudes and were team players. Especially during the night when the floor staff only have 2-3 members to close the store (excluding departments).
very secure once you get in, good benefits after first year, staff is generally friendly
seniority is priority which means you will be working late shifts, constant hour cuts makes it very stressful for the closing team to run the store with minimal staff, almost no staff parking