Pros: Job stability and opportunities for further growth and development
Cons: Being a retail environment, some evenings, weekends and holiday work is expected
The role entailed a variety of key responsibilities from creating positive customer/employee interactions, resolving customer complaints, concerns and inquiries.
Organizing the training and development of front end staff to meet the needs of the business
Writing projections for front end sales in accordance to labour management tools; and using it to write front end schedules that meet the needs of the business and expected service levels
Investigating any shortages and irregularities in cash handling procedures and sales transactions; following up when and if required and taking appropriate action.
Ordering supplies required for front end operations such as cash register receipt tape, bags and cleaning materials.
Ensuring that sweep logs were maintained in accordance to risk management and Workplace Health and Safety protocol.