Management was sub par. Meaning that they didn't properly know how to communicate with the union. Workers who were lazy/rude/demeaning never got fired, because they could complain to the union that they were being unfairly penalized, and then management would back off.
Although they attempted to bring an upbeat work culture into the workplace, both store managers that I worked under failed to consistently encourage the managers under them, as well as the common clerks in the store.
As is typical of retail work, the hours are long and inconsistent. The only time periods that I had hours that weren't like this were when I served as a Assistant Department Manager for a total period of a month.
Long hours, inconsistent schedules, poor management (especially in regards to the union)