Comment – 9 April 2017
One of the critical point that why store management team not using their intelligent to improve the store business, because they have to move to other store for every there years (or longer), once the store business is improved, also is the time for them to move,
this make them have to intention to improve the store business, instead, they prefers cutting the budget (workers' hour/ manpower) as much as they can, so as to maximize the profit (bonus).
Comment – 11 April 2017
Basically, Loblaw is a one of the company that have no improvement over the last 20 years, the method they used in operation is so old. Before, they tried to use a method called flow to speed up night crews to crash the orders, but failed. Here I give some example to show how their operation and management fall behind in modern industry.
1. Regular refill order
Different departments' product are mixing together. In a skid, there may have seafood, bakery, meat & grocery product together, they have to spend time to sort them out. When one department need to take out product, they have to spend extra work load to sort the products first, this made nobody willing to be the first party.
Have suggested that different department's products should be prepared in separated skids first, at the last moment when still some products for different departments, then mixes them together in the last skids. But management have no interest to respond.
Non frozen food Products:
Products are for the aisles, once the order come into the store, they may be 15 or 20 skids, the most stupid things is they have to spend 2 to 3 hours to spread the products onto the floor each time, the speed of spreading is affecting the numbers of products can be refilled, but they don't care.
Have suggested to improve that by giving each product an aisles code, when order is going to prepare in warehouse, products showing on the picking order is aisle by aisle, that means products will be picked in the same skids first, at the last moment when still have some, then mix with others.
2. Weekly on sale items
These items used to be order in huge quantity, unfortunately, they are mixed with regular refill order. It is difficult to understand that why these weekly special item can be prepared in separated skids, give an example, say there are 50 boxes of pizza for weekly promotion, and this 50 boxes of pizza never be prepared in a single skid, they will be packed in 5 or 6 skids that mix up with other product.
There are so many example can be told to show how out dated operation they are.
Low level worker's suggestion never be listened or considered. Management team thinks that you guys are low level worker just need to work as slaves, have no qualification to talk about improvement. less