Administrator (Former Employee) – Vancouver, BC – 10 February 2017
I enjoyed carrying many hats in the job. I Processed all incoming checks and applied them to the accounts. I cleaned up and monitored all the accounts or spoke to the Broker who was in charge of the account to find out why payment/s were overdue or not
I took over Toronto's Cross Border Credit Checks after hours. I was in Vancouver and we were 2 hrs behind.
Customer Service Specialist (Former Employee) – Etobicoke, ON – 13 March 2014
A typical day included taking inbound calls to help customers with regards to importing their vehicle from the U.S. into Canada. Providing information on process and procedures as well as completing their file to ensure the vehicle is admissible.
I learned the entire process on how to import your vehicle into Canada (Federal Gov. regulations) and how to multitask and stay very organized.
Management was a good group that lead from behind the scenes and the co-workers were hard working.
The hardest part of the job was staying organized and multitasking (completing 3-5 files at a time while taking inbound calls) but helping importers get their vehicles into Canada with minimal hassle was very rewarding.
Helping Canadian importers
Lack of consistent coaching opportunites from team leads
Az Driver (Current Employee) – Concord, ON – 16 June 2015
The dispatcher thinks he's the president of the company. The fleet Mgr seems to think the same. They don't care if you see your family. They introduced quarterly bonuses for the drivers but no one ever gets much of it. They take it away if you make a mistake. It's actually used for punishment. They yell at the drivers, make them work long hours, and then give them a hard time for all of their overtime hours. They'really always looking for drivers because once the drivers get a taste of this company, they quit.
Release Agent/Analyst (Former Employee) – Windsor, ON – 13 August 2013
I prepared documents for clients to clear customs, Tracking documents for drivers, dispatchers. I gained a lot of experience, how to deal with customersIt was a good company to work for, we had good customer service for all our clients. Very friendly environment. I gained a lot of experience, and built confidence. Overall i enjoyed working there. Management was helpful, hard part was that it was really busy and could not keep up with everyday changes. I really enjoyed meeting new clients, i enjoyed working with the staff as well.
Data Entry/ Office Clerk (Former Employee) – Toronto, ON – 10 July 2012
My typical day at work was first to print off all the necessary reports for management, brokers, cashier's and other custom office ant to distribute them accordingly. My main priority was to key in broker's and business owners documents for their importing and exporting of goods. These had to be printed off and I had to correct any errors. (Example: brokers used wrong tariff codes, GST etc.) My co-workers were very pleasant and a joy to work with. The hardest part of the job was when I first started as I had no knowledge of Canada Border Services. The most enjoyable part was taking my own initiative and learning the procedures required and all the other aspects of Customs. I gained knowledge and was able to serve all the clients in a fast and efficient way. I went far and beyond what was expected of me, and I am proud of what I was able to accomplish and the excellent service I was able deliver to all my clients and management.
Release Customs Analyst (Current Employee) – Mississauga, ON – 23 October 2015
worked there on the midnight shift, since the day i completed my field integration field placement there
I can no longer work the midnight shift as I find it to be to hard on me to do any longer, There seems to be a lack of organization within the company, and there doesnt seem to be much support from people that want to work as a team and make the company come together better. At the present moment there is no movement within the company to move up to a better wage or a better shift then the one I am currently working in.
Accounting/Customer Service/Office Clerk (Current Employee) – Toronto, ON – 7 December 2015
i love my Job, bosses and my co workers are the best but our company is shrinking that's why i am looking for another job. i enjoy working here coz i am dealing with different kinds of people everyday, either on the phone or in person since i deal with our walk in importers, so basically when it comes to customer service i have a great customer service, working here from 2008 until now is such a great honor, money is not that great but the people who i work with is worth it.
Co-workers great group of people. Making many telephone calls to secure payment of deliquent accounts. Hardest part of job is meeting daily requirements set by management. Most enjoyable part of job was interaction and communication with clients.
IFF Coordinator (Current Employee) – Calgary, AB – 10 November 2014
A position as an Expedite or any other suitable Supply Chian /Logistics sector at a dynamic organization that seeks an ambitious and career conscious person where acquire skills and education will be utilized towards continued growth and advancement.
Import Analyst (Current Employee) – Kitchener, ON – 2 November 2014
A typical starts with identifying any issues that occurred afterhours from the previous days and taking appropriate action. Following that we meet with our boss for a quick meeting to review the days goals and targets. My day then would include rating our WIP report and CLVS files while also monitoring the release Q and assisting when needed and answering questions from our Jr. Staff.
The best part of my day is solving problems and teaching staff new or better ways to manage processes. I also enjoy being taught new processes and testing new system improvements to find out what works well and what does not.
release agent (Former Employee) – Mississauga, ON – 8 August 2014
It was a dog eat dog world in Toronto. Nobody really cared for the person sitting next to them. The team environment sucked, everyone was always trying to blame some else for mistakes that happened. Nobody was willing to say "my bad, sorry it won't happen again, but they were quick to point the finger at others."