Pros: example: free lunches
Cons: example: long hours
•Provide exceptional customer service by being available to the customer to resolve any outstanding customer complaints
•
Enter and maintain accurate customer and shipment records
•
Generate correspondence to customers updating them on shipment status
•
Investigate service failures, escalate issues as necessary
•
Build positive, lasting relationships
– more... with clients and assist the sales team in securing and servicing customers
•
Invoicing Customer
•
Entering orders into IFF system
•
Generating Bills of Lading – less