Pros: free expired food at closing, awesome co-workers, radio/ipod dock
Cons: absolutely no breaks, hours vary, owners aren't that nice
I started as crew, and was trained on landing the first day during dinner rush. As it was my first job, I've never experienced anything so fast. Two days go by, and I was trained on cash. That was easy for me, as I'm outgoing and have a people-person attitude. I made sure that whatever I was doing, was to the best of my ability. Then, the shift co-ordinator trained me how to do duties up front, and general cleaning.
The part I hate about working is that your hours go by bread sales. If you don't sell enough bread, you don't get hours. Once the owners noticed my bread sales were 30%>, they stuck me on cash since the day I was trained and 2 weeks after, got "demoted" to 1st (we have 3 registers). It's just over 7 months and I'm still on 1st. I'm absolutely tired of it... doing the SAME thing 5 days a week. Restocking front counter, cleaning lobby, announcing orders. I never got trained on sheetouts/dress because I never work mornings. It's always either 3-4pm to start and 8-11pm end shift.
About almost a month ago, I asked the owners (after the guidance of my supervisor) to apply for the position of closing supervisor, since I never work mornings and I'm used to dinner rush/nights. So, they are training me to become so. There's only 6 of us working there; the assistant manager, supervisor, me, and 3 crew members. And we're all between 16-22 years old.
My co-workers, we've become all close to each other since there's only 6 of us. The owners usually leave between 5 and 7 and there's only 2-3 people on shift depending on the bread sales the week before, so for at least a couple – more... hours, me, the assistant manager and/or supervisor, and IF a crew is there, can chill and talk. There used to be 9 of us, but it's quite easy to lose your job. If you miss 3 shifts, you're gone and there's nothing you can do about it unless you have a doctor's note stating you couldn't work.
I don't see the use of working minimum wage, and working my butt off, even the owners saying I'm their best cashier (in other words, making them the most money on till) to get a .60c raise for closing supervisor, when you do 50% more than what crew does. It's ridiculous.
Mind you, I'm the only girl since I started, and the rest are guys except for the owner's wife who's the only one allowed to do dress unless they're not there and it's either the AM/supervisor only. The owners don't like hiring girls because "apparently they don't have nearly enough work effort/initiative as guys and don't want to get their hands dirty." I'm stuck on 1st cash, and everyone else is doing sheetouts/landing/dishes. It gets boring when it's slow, so we have a cleaning list we have to get done. I finish lobby duties when it's slow in 20 minutes when it should take me around an hour. So I end up doing dishes, pan wipes, or landing until closing duties start at 6:30/7. It's so slow, he's only giving hours to the AM, supervisor, and myself who's in CS training. Our crew only gets 1-3 shifts a week when we get 5-6.
Another thing is that I've never had a break since I started. I'm up on my feet from when I leave my house to when I get back, and that can be between 8-12 hours a day depending on shift. Your back hurts so bad, especially when bending to do dishes. But since you're 1st, you can never sit down for more than a minute without someone walking in.
The owners can be really rude sometimes, and especially when it comes to writing tickets, they can be stingy on how you write them up/how much you charge. If you screw up on one minor thing, they freak out. There's so many people who've quit because they didn't like the way the owners treated them, and I can understand where they are coming from. They're uptight about how much parmesan you use, and even fired someone for using too much (giving out too many parmesan packets/overusing for dressing breadsticks)... that's just ridiculous. We can listen to the radio, and it's pretty loud. It's the only thing that keeps us from slowing down our work, because when you clean/do dishes, you become bored if no one's talking and you're doing something repetitive. So you can focus on something and listen to music.
Overall, it's good for a first job, but don't stay there too long, because our supervisor's worked there for about a year and a half and he's saying that it's too long for him. You can only work there for so long before you can't deal with it anymore. It's too repetitive and the amount of work you put in isn't appreciated. If you just want something part-time to make some extra income, such as a high-school student or college student, you'd have to be a dependant or supported by someone/the government in order to have enough to comfortably live. If you don't, either look for 2 or apply for crew and hope for the best that you're chosen for management. And depending on how good you are at cash, they'll keep you for dinner rush or put you in the morning before shop opens so you don't go on register. – less