Guest Service Specialist (Seasonal Position)
Lifetouch Canada - Winnipeg, MB

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POSITION SUMMARY: Responds to customer inquiries and ensures that customers continue to receive excellent service or support.

PRIMARY DUTIES AND RESPONSIBILITIES:

  • Answers inquiries from customer, either in person or by phone; as well as explains the products and services offered.
  • Receives, processes, and tracks customer orders using Lifetouch systems.
  • Investigates and resolves issues and complaints from customers.
  • Acts as the liaison between the customer and the Operations Centre.
  • Effectively communicates with staff and customer through e-mail, mail, phone calls, and in-person.
  • Actively involved in continuous improvement of department.
  • Other duties as assigned.

MINIMUM GENERAL REQUIREMENTS:

  • High school diploma or equivalent.
  • 2+ years of guest service experience.
  • Basic to intermediate computer knowledge; including navigation of internet and Microsoft Outlook.
  • Superior phone and customer service skills/etiquette.
  • Excellent verbal, written, listening, and interpersonal skills.
  • Outstanding organizational time management and problem solving.
  • Ability to patiently handle and resolve problems and complaints in a courteous and professional manner.
  • Ability to maintain confidential information.

Duration of employment will be from mid-March until end of May or June. Must be available to work between 8:00 am - 7:00 pm Monday through Friday.

Please submit your resume no later than March 10, 2014.


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About this company
Lifetouch Canada has been capturing the spirit of today and preserving memories for tomorrow with quality student photographs for nearly 70...