Patient Care Coordinator Bilingual English/French
Lifestyle Hearing Corporation - Ottawa, ON

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BASIC FUNCTION: To provide a high level of customer (patient) satisfaction and to achieve clinic business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Outlined below. Additional duties may be assigned.

CUSTOMER SERVICE/SALES:
 Ensure that current patients’ needs are met in a timely manner.
 Manage invoicing and accounts receivables based on patient purchases and insurances claims
 Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.).
 Conduct effective telephone follow up to reschedule “no shows” and cancellations according to procedures.
 Maintain basic knowledge of hearing aid technology and be able to perform basic cleaning functions dependent upon requirements.
 Maintain knowledge of assistive listening devices and ability to demonstrate/recommend appropriate products.
 Maintain a high level of professionalism when completing the duties and responsibilities of the Patient Coordinator.
 Identify community events and organizations to promote Helix and identify sales opportunities.
 Act as a liaison with physicians’ offices to maximize referrals.

REPONSIBILITIES:
 Effectively handle multiple incoming telephone lines with ability to answer general questions, collect and record patient and marketing information.
 Assemble, maintain and process patient charts according to policies and procedures.
 Maintain well organized appointment schedule to optimize patient care and revenue opportunities.
 Understand that various job descriptions of the Audiologist vs. Hearing Aid Specialist for appropriate appointment scheduling.
 Maintain and process insurance documentation.
 Follow established procedures for:
o Cash management, receivables, and payables
o Patient transactions
o Clinic supplies
o Clinic maintenance
o Mail handling
o Hearing aid clean & checks
 Compile reports as required.
 Effectively use HARP to enter patient information, transactions, and lead tracking.
 Attend any scheduled meetings. Meetings may be during or after regular working hours.
 Maintain an organized and clean working environment.
 Follows company work and safety procedures and policies.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required.

EDUCATION and EXPERIENCE: High School Diploma or equivalent. Experience in an environment with an emphasis on sales, customer interaction, and having to work with multiple tasks is required. Past experience working with senior population is an asset.

LANGUAGE SKILLS: Excellent oral and written communication skills, ability to establish and maintain a professional rapport with patients and co-workers. Bilingualism is essential.

COMPUTER SKILLS: Computer/Keyboard skill. Proficient with MS Windows and Office.

MINIMUM REQUIRED SKILLS: Ability to be flexible in work responsibilities. Ability to function in a multi-tasking environment.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to use hands and fingers, and talk and hear. The employee frequently is required to sit and reach with hands and arms. The employee is occasionally required to stand and walk. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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About this company
Lifestyle Hearing is a powerful network of independent hearing care professionals across Canada. The network provides unmatched value to...