A typical day at work usually starts with going through emails and basically setting up your day based on priority of the customers. Then i go through the queue and make sure that i don't have anything lingering. While answering phone calls.
Iv learned the value of team work, but also independence in keeping up with your own work.
Management is always very understanding, Great people to work with.
However the hardest part about the job is not being able to move up, i have been promised certain things based on my performance but still have not had an opportunity to train and move up.