Support Technician I (Current Employee) – Austin, TX – 21 April 2017
The day to day job is not that bad, but management will not hire a workforce large enough to make the support group a growing environment. Instead they keep coming up with good ideas to better support our customers, and expect the same number of people to take on the additional tasking. The idea is that overtime is approved, which to me, if that is your basic plan for getting all of the work done, you're undermanned. They also have not promoted anyone internally, in the support section, in over a year, even though they have been talking about it for almost that long. There is also little to no room to grow outside of the department, so your stuck unless you want to leave.
I enjoyed my time with Lifesize. The employees are top notch but management tends to be all over the place as far as the company's direction. Products are slow to market and product management has little time for outside suggestions on roadmap. Faced paced environment with never-ending changes.
Lifesize is a great company, which happens to be going through a lot of change. Lifesize has gone from a product based company to a SAAS company with a Cloud Service. This has created an environment of constant change... This company has great people working for it and by the end of 2015 should be completly finished with the transition to a SAAS environment. I would reccomend this company to anyone that can self manage and self motivate, its an environment that you can grow in... but there are still hurdles to jump before the transition is complete.
The people, the environment, Opportunity for growth, Benifits
Leadership is pretty hands off, overall communication from C level execs could be better
Industry- Help Desk (Current Employee) – Austin TX – 25 July 2013
A typical day at work usually starts with going through emails and basically setting up your day based on priority of the customers. Then i go through the queue and make sure that i don't have anything lingering. While answering phone calls. Iv learned the value of team work, but also independence in keeping up with your own work. Management is always very understanding, Great people to work with. However the hardest part about the job is not being able to move up, i have been promised certain things based on my performance but still have not had an opportunity to train and move up.