Pros: products and reputation
Cons: cronyism and disorganization
Great company and products, but customer service is disorganized and there is a lot of cronyism in hiring and promotion. Do no be surprised even after year or two of strong performance you are passed up for a promotion to an external candidate who posts a picture arm in arm at a party with the hiring manager on the company intranet. Lack of diversity and middle to upper management. Lots of changing of processes and procedures without communication to employees. Customer service reps are required to report errors against each other which does not foster a good team morale. Supervisors send emails with poor grammar and punctuation. Due to the poor job market in the area, the company can get away with this. If you do not have a connection within the company, only work here as a temp until you can find something better.