Lexmark Employee Reviews

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Fast paced environment, multitasking, attention to detail, leadership
Team Lead - Customer Care Centre and Parts (Current Employee) –  Richmond Hill16 September 2012
• Training, coaching and ongoing evaluation of agents
• Scheduling
• Call monitoring and feedback
• Answer customers’ emails and deal with escalations
• Daily, weekly and monthly call volume and SLA reports
• Improve processes and look for efficiencies within the call centre
• OE documentation updates on a regular basis
• Assist with interviews for hiring
• Reception coverage when necessary
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Good Work environment
Warranty Contract Administrator (Former Employee) –  Richmond Hill, Ontario9 January 2015
The organization overall is good. There are opportunities to learn the technology yet a very demanding environment. The most enjoyable part of the job was the atmosphere within the teams.
Pros
Close to Highway
Cons
Very tight timelines
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Customer Operations Manager (Current Employee) –  Markham, ON21 February 2015
I enjoyed a good professional development path.
Advanced team culture.
World class training programs.
Flexible work schedules.
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4.0
Based on 221 reviews
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Ratings by category

Work/Life Balance
4.0
Salary/Benefits
3.8
Job Security/Advancement
3.1
Management
3.5
Culture
3.7

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