Lexmark Employee Reviews in Canada

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Good Work environment
Warranty Contract Administrator (Former Employee) –  Richmond Hill, OntarioJanuary 9, 2015
The organization overall is good. There are opportunities to learn the technology yet a very demanding environment. The most enjoyable part of the job was the atmosphere within the teams.
Pros
close to highway
Cons
very tight timelines
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Fast paced environment, multitasking, attention to detail, leadership
Team Lead - Customer Care Centre and Parts (Current Employee) –  Richmond HillSeptember 16, 2012
• Training, coaching and ongoing evaluation of agents
• Scheduling
• Call monitoring and feedback
• Answer customers’ emails and deal with escalations
• Daily, weekly and monthly call volume and SLA reports
• Improve processes and look for efficiencies within the call centre
• OE documentation updates on a regular basis
• Assist with interviews for hiring
• Reception coverage when necessary
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