Bilingual Hotel Switchboard Operator - Full-Time
Les Suites Hotel, Ottawa - Ottawa, ON

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[This position is available mid-August 2013.]

Reporting to the Guest Service/Revenue Manager, the position of Switchboard Operator ensures excellence in guest and customer service through awareness and adherence to all Hotel duties, policies and procedures.

Responsibilities:

Support and assist the Front Office to provide 100% guest satisfaction by:
- Operating the Switchboard, two-way radio, public address systems, etc.
- Answering incoming calls, greeting callers, providing information and transferring calls.
- Routing emergency calls as necessary.
- Participating in Vision Excellence Training Calls
- Supporting emergency and security procedures
- Problem-solving guest concerns and proactively exceeding guest expectations
- Providing guests with information about hotel rooms, amenities, services and local attractions

  • Responding promptly to all requests by guests and employees and informing managers of maintenance deficiencies, guest concerns or service issues.
  • Working closely with all hotel departments to improve service delivery and efficiency
  • Participation in departmental meetings, including pre-shift meetings
  • Presenting a professional image at all times
  • Ensuring the work environment is tidy and well organized at all times
  • Adhering to all health and safety guidelines and standards
  • Adhering to all internal audit and Les Suites’ standards requirements
  • Achieving an average score of 10 on Vision Excellence training calls
  • Actioning any other duties as assigned

Qualifications

  • Ability to deal with all levels of management, staff and owners in a professional manner
  • Fluently bilingual (written, spoken) in French and English. Other languages an asset.
  • Excellent organizational, interpersonal and administrative skills
  • Proficient with computerized systems including spreadsheets
  • Knowledge of Brilliant system an asset
  • Must have previous experience as a Switchboard Operator
  • Ability to work within and meet deadlines. Proven ability to manage multi-tasked assignments.
  • Demonstrated knowledge of guest / customer service
  • Demonstrated stellar attendance
  • Knowledge and familiarity of local services, attractions, Ottawa
  • Diploma/Degree in Tourism or Hospitality an asset
  • Availability to work any Front Office shifts including weekends and holidays and be flexible in scheduling and performance of tasks

Wage Rate: Training Period - $16.27 / After Training - $16.77
Benefits After Waiting Period: Health, Dental, Life, Pension, Vision

Only those applicants selected for an interview will be contacted. No telephone calls please.


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