Pros: great training, wonderful patients and associates
Cons: predominant negative feedback emotional outbursts from management, lack of concern regarding labor policies.
Set goals for all sales associates via huddles. This included morning, midday, and closing. This allowed us to explore opportunities and wins alike. Booked appointments, verified insurance coverage, training associates and giving both positive and negative feedback to all associates. Pretesting patients a preparing them to see the Doctor of Optometry. Interaction with lab associates regarding eyewear standards and creation.
Learned vast optical knowledge. Good Optical training.
Management was a mixed-bag. There was more negative feedback and discipine on the sales floor than other companies for which I previously worked. HR, California Labor standards were in question and not strictly enforced. A great deal of micromanagement was prevalent. On several occasions there was actually associates that were berrated by store management on the sales floor. Dissappointing.
Sales associates and assistant managers were great. Great attitudes. We hired associates that were capable of being empathetic with our patients.
Most difficult part of the job was learning the software which was not user friendly. Once you learn it though, it was effective.
I enjoyed this career opportunity for several reasons. I learned many new skills regarding optics, working with insurance, and patients. Interacting with the patients to discover their needs and to be able to help them see properly was huge. There was also a charity program to help under priviledged individuals obtain eyeglasses. I was involved in the One-Sight program and it was thoroughly rewarding.