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LensCrafters
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185 reviews

LensCrafters Employee Reviews

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  • Job Work/Life Balance
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Loved what I did, I just did not have a lot (if any) upper management support
Retail Manager (Former Employee), Springfield, ILOctober 27, 2014
Pros: helping needy people obtain eye exams and glasses
Cons: lack of support from upper management
I loved coaching and developing my eye care associates, as well as helping the optometrist with insurance benefit issues and filing. A regular day consisted of creating weekly and monthly employee work schedules based on sales goals and hours allotted (directed from corporate), all things optics (selecting frames, entering in RX, adjustment of glasses – more... etc, coaching and developing sales associates as well as the optometrist techs, store operations, and most importantly customer relations and satisfaction. I was dissatisfied towards the end of my career with LensCrafters due to a lack of support from regional management. – less
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Fun environment with lots of room to learn and grow.
Salesperson (Former Employee), Thousand Oaks, CAOctober 20, 2014
Pros: seeing the customers happy with their purchase, knowing that you made a difference in their lives, the charity work with the lions club.
Cons: the occasional unhappy customer.
The company truly fostered growth. There were plenty of classes and certifications available and opportunities to move into management. The products were easy and fun to sell. I liked the fact that we were selling a product that, not only fixed a problem, but made people look good too. I learned how to do prescreening for eye exams. Sometimes there – more... were difficult clients, but, for the most part, the customers were happy with the product. I loved seeing the look on people's faces when they got their first pair of glasses and realized how bad their eyesight was. – less
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High volume, slow training, quota motivated.
Lab Manager (Former Employee), Janesville, WIOctober 18, 2014
Pros: possible to advance.
Cons: more work than designated time to accomplish quotas and maintenance.
Designated hours per store are based on production. Hard to produce better results with less staff and less training. Asks for high production but upper management doesn't offer organized training or better pay to improve staff or staff operations knowledge.
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LensCrafters
General Manager, Retail Manager, Sales Supervisor (Current Employee), Harper Woods MIOctober 14, 2014
Pros: great company, great pay, great benefits
Cons: un safe mall
Great job experience. I am losing my position because my location is closing because of safety matters in our mall.
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amazing place to work
Apprentice Optician (Current Employee), Cincinnati, OHOctober 13, 2014
Amazing ethics and a fun place to work
seeing someone see for the first time is amazing.
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Fun place to work. I like helping others
General/Operations Manager (Current Employee), Charleston, SCOctober 13, 2014
I really enjoy helping people see and working with my co workers.
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Good Perks for full timers
Lead Technician (Former Employee), Fairlawn, OHOctober 10, 2014
I would clock in to begin. Did maintenance on machines, Then it was truly non stop until it was time to clock out. This was both the best and the worst part of the job. I loved staying busy like that. But it also leaves room for error.
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Fun place to work
General Manager (Current Employee), Houston, TXSeptember 22, 2014
Fun place to work
Fun place to work
Fun place to work
Fun place to work
Fun place to work
Fun place to work
Fun place to work
Fun place to work
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great place to gain retail sales experiance
Eye Care Supervisor (ECS) / Licensed Optician (Former Employee), Ontario, CASeptember 12, 2014
good company to start with but very limited availability to grow
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Lenscrafters
Optician (Former Employee), port richeySeptember 9, 2014
Pros: free pair of glasses every year
Cons: bad management
Working at Lenscrafters was a great experience i was very good at my job as well i superseded any and all goals. i would sell glasses inspect troubleshoot eye wear. Multi-tasking was very important because it is a high speed environment. the management did lack in the store i was in i basically took over a management role because it was lacking. my – more... co-workers were great one optician and a non licensed. the hardest part of the job is dealing with the other people of management i can deal very well with customer issues and solve them its when a store is not run properly or professionally that's when it fails. The best part of the job was helping people see better than when they came in and giving an overall amazing experience. – less
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Nice place to work
Lab Technician (Former Employee), Rochester NYAugust 20, 2014
Pros: benefits, advancement available, free glasses after a year
Cons: work most weekends
Nice place to work. Benefits available if full time. Family like atmosphere.
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Sales Supervisor
Sales Supervisor (Former Employee), Riverside, CAAugust 20, 2014
Underpaid position, over priced product. Busy and under staffed work environment, low retention rate, fast paced environment.
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comfortable work environment, job security, and options for career advancement
Certified Lens Technician (Current Employee), Manchester, NHAugust 18, 2014
Pros: half off glasses
Cons: short breaks, promotions are limited
opprotunity to develope as a person, with gaining experience in both lab and retail settings. lets you grow in an environment best suited to you. open door policy is very comforting.
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Hardworking, dedicated, fun group of people who are committed to providing excellent customer care and service.
Lead Lab Technician (Current Employee), Novi, MIAugust 7, 2014
Lenscrafters is a fun, dynamic place to work. Employees are dedicated to providing exceptional care and service to all customers.
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Learned new things all the time as new products came into being.
Lab Technician (Former Employee), Charlotte, NCJuly 31, 2014
Pros: challenging
Cons: everything had to be done in an hour no matter how many jobs came in.
Job request comes in - need to pull the correct blanks - mount and generate the correct prescription to the lenses. Fine and polish the lensed then grind to size to fit the selected frame. Check lens prescription to insure it is correct, no scratches before sending it out the window to be checked by the customer associate.
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Great Associate and Patient Interaction
Retail Manager (Former Employee), Mission Viejo, CAJuly 24, 2014
Pros: great training, wonderful patients and associates
Cons: predominant negative feedback emotional outbursts from management, lack of concern regarding labor policies.
Set goals for all sales associates via huddles. This included morning, midday, and closing. This allowed us to explore opportunities and wins alike. Booked appointments, verified insurance coverage, training associates and giving both positive and negative feedback to all associates. Pretesting patients a preparing them to see the Doctor of Optometry. – more... Interaction with lab associates regarding eyewear standards and creation.

Learned vast optical knowledge. Good Optical training.

Management was a mixed-bag. There was more negative feedback and discipine on the sales floor than other companies for which I previously worked. HR, California Labor standards were in question and not strictly enforced. A great deal of micromanagement was prevalent. On several occasions there was actually associates that were berrated by store management on the sales floor. Dissappointing.

Sales associates and assistant managers were great. Great attitudes. We hired associates that were capable of being empathetic with our patients.

Most difficult part of the job was learning the software which was not user friendly. Once you learn it though, it was effective.

I enjoyed this career opportunity for several reasons. I learned many new skills regarding optics, working with insurance, and patients. Interacting with the patients to discover their needs and to be able to help them see properly was huge. There was also a charity program to help under priviledged individuals obtain eyeglasses. I was involved in the One-Sight program and it was thoroughly rewarding. – less
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Laid back fun place to work
Lab Technician (Former Employee), Wilmington, DEJuly 22, 2014
A typical day was making custom eye wear, and assisting LAb manager with inventory.
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Great Optical and Sales Experience
"Sales Supervisor" (Former Employee), Overland Park, KSJuly 22, 2014
Fast paced work environment. Great coaching and growth opportunities.
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Great people, loved helping people.
Certified Lab Technician (Former Employee), IndianapolisJuly 7, 2014
Manufactured eye-wear at millimeter tolerance, with deadlines under an hour. Maintained and repaired vital lab equipment. Maintained healthy customer relations. Assisted with retail sales. Excellent problem solving. Earned equivalent state certification in optics in under average time.
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productive warm and inviting company
Eye Care Consultant (Current Employee), Greece, NYJuly 2, 2014
I have worked for the company for three months now and have not encountered a situation that I was not comfortable speaking to a manager about. My co-workers support me in my decisions both at work and at school. They also openly give me praise in places of my job that I succeed as well as encouragement or suggestions to where I can improve my performance. – more... My management are very supportive and appreciate all that I can give for the job. In this environment I learned that its acceptable to ask for help and when u go above and beyond you will be appreciated. i can on honestly say this company is the best I have worked for. – less

About LensCrafters

LensCrafters brings eyewear and malls together. Part of the growing retail arm ( Luxottica Retail) of Italy's Luxottica Group, – Read more