General Manager (Former Employee), Arlington, VA – January 30, 2014
Pros: accepts lots of insurances, good product
Cons: mall hours
The general manager oversees and is in charge of all aspects of this 3 million dollar store. Both the retail side and its staffing, scheduling, P & L’s, customer issues and complaints due to improper made glasses and inventory, and then the optical lab and its breakage, remakes, one hour promise score and special orders. • Manage a staff of 25 • In – more... charge of recruiting and hiring for two stores in my region • Lead manager on the weekly regional conference call • Apprentice in the state of Virginia for my optical license • Final inspecting jobs before they are dispensed. • Approving multifocal measurements for new orders • Manage our labs one hour promise jobs • Send out and approve all special orders – less
General Manager (Former Employee), Chicago, IL – June 17, 2014
Pros: free eyewear
A very detailed work environment. Very high paced with a huge focus on sales. The training received here is awesome and prepares you for day to day life scenarios. You meet lots of people and save life's through giving people there sight back. A very rewarding career!
Every day was a new experience since every customer/ patient was different. I'd meet lots of new people who made working there even better. Management was a little unorganized but the manager herself was a great mentor. My co workers helped make things seem easier even when times were occasionally hectic. The hardest part of the job was actually leaving. – more... I met so many great people and still keep in contact. The best part about the job was always staying busy. I like not having too much down time. – less
Optometric Technician (Former Employee), Merritt Island, FL – May 30, 2014
I loved working here for three-and-a-half out of the four years I worked here. Problems began with a change in store management. For the most part, the hours were flexible. I had four weeks a year vacation and a week of sick days. I had health insurance and retirement benefits (401K). I also had pension in my name that I did not have to pay into. Overall, – more... I liked this job and this company. – less
Lead Tech (Former Employee), Fairview Heights, IL – May 28, 2014
Pros: advancement opportunities
Cons: long hours, company is short staffed
A typical day at work consisted of running one hour jobs for customers who need their glasses right away. Checking all special order glasses as they come in and making sure that all machines were operating correctly and that all sales were final and customers were satisfied all around.
Retail Manager (Former Employee), Brookline, MA – May 24, 2014
This is one of the few jobs where I felt I was selling a product that positively impacted people's lives. Nothing is more satisfying than helping someone see clearly for the first time (especially children).
The downside is that the job is very complex, while the pay is not very good.
I would come in enter in my work Id number in the computer then I would make sure I have all the charts for the daily appointments. Then I would proceed to the testing rooms and make sure the testing equipment is turned on and the room is patient ready. Then look at the sales floor we as a team would make sure all the inventory is fill and current banners – more... are out. After that we would go over daily goals as a whole and as a individual. Also I would make sure everyone knew what the sales where and what as a team we want to accomplish. The Hardest part of the job was sometimes it was so busy you couldn't get to know patients as well. However because it was so busy most of the time the day would fly by and I felt like I learned a new skill everyday and the job. – less
Lab Manager (Former Employee), Snellville, GA – May 13, 2014
Pros: benefits, vacations
Cons: expected way too much out of their employees with low pay
I really enjoyed working for this company at first. They had excellent benefits as well as time off. The problem I had was when I met the district manager who told me I made too much money. I felt that after that I was targeted by being moved over an hour away from my house making the commute unbearable. I soon quit to work at another optical place – more... closer with better hours for my needs. – less
Eye Advisor (Former Employee), Taylor, MI – March 15, 2014
Pros: lunch was not taken out
Cons: consistantly had new management
A typical day at work consist of applying excellent customer service. I have learned how to verbally communicate with others in a professional manner. The management was constantly going through new management. Co-workers were not always pleasant. The hardest part of the job was adapting to the new management. The most enjoyable part of the job was – more... learning how to apply excellent customer service. – less
• Reviews prescriptions and identifies special and complex needs, assist other retail associates with difficult customer needs. • Dispensing: fit eyeglasses and contact lenses, following prescriptions written by ophthalmologists or optometrists • Exceptional patient care • Determine the cause for store specific problems and help find solutions • Evaluating, – more... hiring, and coaching • Administering company policies to individual stores • New Location Start-Up Management • Budgeting/Record Keeping • Merchandising and display – less