Support 2300 Hundred users in a fast paced Environment.
Image new user laptops, re-image existing laptops via Clonezilla.
Break-fix, repair, software installation and troubleshooting.
Remote end user support via Lync/TeamViewer.
Update tickets on a daily basis via BMC Remedy.
Avaya Phone setup and configuration for clients.
Support Windows XP, Windows7, Windows 8, Office 2007, 2010 and 2013, MS Lync, Hyperion, Brio, DB2 iPhone and Android devices.