Guest Experience Lead - Retail
Retail Lead (Current Employee) – Winter Haven, FL – 31 July 2017
I oversee 5 stores in the Legoland Theme park. I love my staff, but as with any customer service type job there are definite additional challenges that are faced in day to day operations. Management and communication are vital, but not always where they need to be to be the most efficient.
A typical day includes checking stock levels, handling labor needs. Trying to maintain cleanliness and store presentation. Being able to direct guests to the solutions and answers they need. Correcting staff when there are poor judgement or violations to policy.
It requires quick thinking, a positive attitude, and the ability to remain calm.