Quick paced with great co-workers
Guest Service Associate (Former Employee) – Carlsbad, CA – 3 December 2017
Working at Legoland was a great experience. I started out at the turnstiles scanning in tickets and within 2 months I was bumped up to Guest Services for my performance and interaction with guests. I was working during the slow to busy season in the summer and there were days where it was very slow, but we had something to do, whether it was cleaning or doing other time consuming tasks out of guest view. As a Guest Service Associate, I was responsible for recording down guest concerns and making sure that any issues that arise are taken care of in a quick and satisfactory manner. I was also assigned to process annual pass memberships and take care of any account concerns. Management was fantastic, there was always someone available if you had questions about procedures, etc. The hardest part of the job was probably making sure you were always doing something. On slow days is was hard to find things to do, overstaffing was an issue at times, but we mostly were sprinkled within the department to help out in other areas, such as ticket taker, and tolls and ticket booth. The most enjoyable part of the job was interacting with all of the kids when they would come through the turnstiles, to see their faces light up when they are arriving for the first time, it is an amazing experience.
Discounts on merchandise, work sponsored events in the park, early access to some events before the public gets to try them.
Short breaks, Overstaffing, Not a lot of tasks to be done.