Quite a difficult place to work due to take over. Formerly known as Mercantile Building Society.
Mortgage Advisor (Former Employee) – Durham City Centre, Durham – 13 January 2017
Following take over my Mortgage Advisors role was relocated to head office based at Silver link Business Park in Newcastle as this was too far for me to travel I was asked to work from another branch as a General Advisor.
The training is good and easy to put into practice.
Management used Peer pressure to motivate employees.
Co-workers needed to concentrate on themselves.
Hardest part of the job was to gain any job satisfaction..
Mortgage Consultant (Current Employee) – Newcastle upon Tyne – 27 September 2016
When starting my career, this is the only place I could find willing to take the chance on me with no experience. Offer good progression call centre to mortgage consultant to trainee mortgage advisor then mortgage advisor.
Senior Mortgage Underwriter (Current Employee) – Leeds, ENG – 3 February 2016
Very Busy, not enough staff and not enough trainers to train new starters or existing employers who want to progress, However there are Excellent benefits, and a friendly place to work, there are loads of monthly social events and work parties, Chilled place to work
Excellent Benefits, Friendly Place to work
Poor Management, Not enough opportunities to progress further in your career
Administrator (Former Employee) – Leeds – 21 October 2014
Co-workers are what this this a wonderful place to work the are so friendly and helpful and this was one of the main reasons i stayed for so long. The working day was very hands on and with the expection of doing a team players work load as well as compiling one to one's monthly and monthly MI. Whilst this was a hardest part of the job at times it made me manage mine and other teams players time better. Management is very varid thoughout the company but one thing that seems consistance in my experience is that when promorting from within its who you know not what you know.
Customer Advisor. (Current Employee) – Silverlink North Shields. – 30 August 2012
.Call handling general query's regarding mortgages and investments.Complaint handling and cross selling of insurance products. I learned customer service skills,credit data managing and mortgage and insurance products,i also learned investment products such as isa's and fixed rate bonds. I learned how to participate in team work and share knowledge. Sorting outstanding problems for customers was the most satisfying part of the position.
A fair compnay to work for, but very sales motivated
Cashiering, Customer Services and Admin (Current Employee) – Whitley Bay – 11 July 2013
I work as a Customer services advisor on the counter/enquiry desk of the local branch, typically dealing with day to day transactions for customers. The enquiry desk work can be very varied, from dealing with customer queries to registering the death of a customer. I have a good working relationship with my fellow employees and we gel together well as a team. The role of customer services has recently changed to be more sales focused, requiring out-bound telephone calls to customers to be made, an aspect of the job that I do not enjoy. I really enjoy the face to face contact with customers and all aspect of banking administration
Customer Service Advisor (Current Employee) – Leeds – 16 January 2015
Salary seemed fair at first but once you become competent in your job expectations and job load become higher but there is no increment in your pay. Managers get paid a huge amount but what that actually do is not that much have very much "do as I say and not as I do attitude" good scope for progression but only if you are full time and willing to travel. Lack of consistency between branches regarding processes which can be confusing. "No targets" is the main topic within LBS but this is clearly not the case, targets are now known as outcomes but are still pressured to get these along with additional pressure regarding mystery shops. Never congratulate for a job well done but quick to bite for any mistakes. No consistency, the lovely colleagues are the only motivation in this job.
Administrator (Former Employee) – Leeds, ENG – 29 April 2014
When I worked at Leeds Building Society a typical day was never the same as the previous one. There was some things that were the same but the queries that I had to work with were always different each day. I learned how to use new software's and how it really is in the work place with other people. The management at Leeds Building Society was very helpful and patient. They were also very generous as it was summer they got everyone ice creams and drinks. They also organised nights out for the work colleagues. The co-workers were also very generous and helpful in training me up. They helped to show how things are done. The hardest part of the job was deciding which unnamed post went to who. The most enjoyable part of the job was meeting new people and making new friends and working closely with them.
Administrator (Current Employee) – Head Office – 4 March 2013
Every day past quickly as I was always sufficiently busy I have learned to adapt to change. Management is varied within the company. I have a great manger. Hardest part of the job is getting use to dated systems and processes. Most enjoyable is the people you work with.
Intern (Former Employee) – Leeds, ENG – 3 October 2013
I really enjoyed working at Leeds Building Society as working there has given me the experience of the workplace and from working there I now have the confidence to show off my skills and talk infront of large crowds.