Pros: face to face contact with customers
Cons: sales targets
I work as a Customer services advisor on the counter/enquiry desk of the local branch, typically dealing with day to day transactions for customers.
The enquiry desk work can be very varied, from dealing with customer queries to registering the death of a customer.
I have a good working relationship with my fellow employees and we gel together well as a team.
The role of customer services has recently changed to be more sales focused, requiring out-bound telephone calls to customers to be made, an aspect of the job that I do not enjoy.
I really enjoy the face to face contact with customers and all aspect of banking administration