Customer Service Representative (Current Employee) – Orangeville, ON – 26 June 2017
Overall a great place to work and meet new people, was able to learn a new set of skills and better myself when it comes to handling customers. Employees are all fun and personable. Fixed-term, casuals and part-time employees work a lot though.
They don't want Smart people working there who will question their methods
CSR - Customer Service Representative (Current Employee) – London Region – 25 April 2017
I don't understand how ANYONE could say this is a relaxing, good place to work our hours have been slashed, with 11 years at the lcbo I get 4 and 6 hour shifts, to gain a 40 hour week we must work 7 days a week, they don't want full time employees, so again with 11 years I am still a casual employee, we work hurt, we work short staffed, we have NO sick days ,we get no managerial support, there is NO work - life balance...great place to work...I think not
they only pro to working her, we get to read the Food & Drink Magazine a week before the public does
no work - life balance, No sick days, short shifts, never a 40 hour week, work 7 days a week
Customer Service Representative (Former Employee) – Mactier, ON – 20 April 2017
Fun job and work environment but the pay isn't great for the responsibility involved. I worked on contract as a summer student job and was forced to pay union dues which sucked because contract employees aren't even mentioned in the union manual (and therefore are probably not protected at all by the union.) Also, they DO NOT give references even if you do a fantastic job. Heard LCBO is good for full-time permanent hires.
Learning about and getting to test different beverages, meeting lots of people
Long hours standing, some heavy lifting, no references given for contract employees
Customer Service Representative (Current Employee) – Toronto, ON – 10 April 2017
Working in an unionized environment is interesting and the collective agreement is currently being renegotiated. As a cashier, your job is easy. Not a lot of independent thinking required. New pay grid and advancement will make pay rises extremely challenging. As it is currently, it could take up to 10 years to get full time employment. There are no benefits for casual employees until they have 5 years of service. This job is secure but not challenging. There is a lot of product knowledge required which is how I've managed to say moderately invested in work. Scheduling is done based on seniority so expect to work every weekend and holiday for at least a year.
Customer Service Representative (CSR) (Former Employee) – Toronto, ON – 10 April 2017
One of worst companies I have ever worked for. I don't even want to waste any more time talking about them. They are company that should probably be privatized and converted into a real company where management would most likely treat their people much better.
cashier (Former Employee) – Rockland, ON – 7 April 2017
The hardest part of this job was the employees. No one was friendly and felt unwelcomed. The best typical day I had working at L.C.B.O was during the holidays! Epic! Line up was crazy people were in a rush, stressed, anxious and no patience but one customer at a time. Keep smiling :)
Customer Service Representative (Current Employee) – Toronto, ON – 7 April 2017
Ever since wine and beer came into the grocery stores to work place hasn't been great. If you're looking for a part-time job for little extra cash it's great but trying to make a career out of this takes too long. The wait time right now for full-time is about 14 years
Customer Service Representative (Current Employee) – Mississauga, ON – 19 March 2017
A typical day is spent with giving Outstanding Customer Service, whether on the sales floor or on cash. I have learned about wines, beer and alcohol. I have learned to run a cash and challenge underage or intoxicated individuals and do it professionally. The management is great and it is a good culture. The hardest part of the job is dealing with intoxicated individuals. The most enjoyable part of the the job is dealing with the customers and building relationships with them.
Customer Service Representative (Current Employee) – Brampton, ON – 14 March 2017
Great customer service provided to every customer, and giving them great information on products that they are not familiar with. I get to grow as an employee learning new things and i take the initiative to learn more things.
Service à la clientèle (Current Employee) – Ottawa East, ON – 26 February 2017
LCBO has been a great opportunity to learn about wine, beer and spirits as well improve social interactive skills. The overall workplace culture can be taxing in the sense that full time employees do not seemed fulfilled by there life choices. The salary is exceptional for any student and the added flexibility to work around the school schedule was crucial when deciding to accept the job offer.
Customer Service Representative (Current Employee) – Toronto, ON – 22 February 2017
Provincially run business generating billions of dollars in revenue for the province of Ontario through the responsible sale of alcohol. A typical day working at an LCBO in downtown Toronto is working as a cashier. I have learned to provide consistency in good customer service by inspiring customers to discover more about wines, spirits, and premium beers. Management is interested in boosting sales of alcohol at their location and is always competing against other locations. The hardest part of the job is commuting to work, store locations are not evenly distributed through Toronto. The most enjoyable part of the job is supervised sampling of alcoholic beverages.