Good Job- but will take years to gain seniority (10+) and over 30 hours week
Part-time Customer Service Representative (Current Employee) – Thornbury, ON – 18 February 2017
As a Casual employee, it is not a terribly challenging job, it is physical and it is retail, overall it is a good place to work. The Union is a good and bad thing, and while wages are above the average for retail type work being solely seniority based has its issues and challenges. You should expect short 4-5 hour shifts until your seniority is established which can take 8 years+. Some of the fun things are tastings - you learn a lot about products and how they are made.
People are wonderful, pay is good for retail.
Short shifts and can take 8 + years to advance no benefits for 4+ years.
Service à la clientèle (Current Employee) – Ottawa East, ON – 26 February 2017
LCBO has been a great opportunity to learn about wine, beer and spirits as well improve social interactive skills. The overall workplace culture can be taxing in the sense that full time employees do not seemed fulfilled by there life choices. The salary is exceptional for any student and the added flexibility to work around the school schedule was crucial when deciding to accept the job offer.
Store Manager (Former Employee) – Toronto, ON – 10 February 2017
The LCBO is a good place to work, most employees are decent and hard working. Upper Management for the most part were fair and organized. The salary is very fair for the work you are expected to do. The hardest part of the job is putting up with many obnoxious customers. For the most part the customers are friendly but unfortunately there are many who are not,
By far the most depressing job I've ever had. Hours can be plentiful in peak season, but in order to achieve 35 or so hours a week, I have to work every day of the week. Off season, hours drop to about one or two 4 or 5 hour shifts in a week. Senior employees can be a pleasure to work with but most are not. The mentality of rushing to get product on the shelf is job one to many staff; fearful that management will scold them if a job is left undone. There are never enough staff to finish all the jobs safely, neatly and efficiently. Too many people with back, shoulder, hip, and feet issues. Benefits take 5 years to take effect, and that's only if you work a set minimum number of hours over the course of the year, which most people do not. Full time positions are non existent and take about 12 years to get. Warehouse spaces are over crowded with inventory in peak seasons. Work space in back of house is too small for power lift equipment. Adequate time to review mandatory documents and training sessions (iLearn) is not provided. We must basically sign off on many documents that remove the LCBO from any liability with no time to review and understand them completely.
Customer Service Representative (Current Employee) – Mississauga, ON – 19 March 2017
A typical day is spent with giving Outstanding Customer Service, whether on the sales floor or on cash. I have learned about wines, beer and alcohol. I have learned to run a cash and challenge underage or intoxicated individuals and do it professionally. The management is great and it is a good culture. The hardest part of the job is dealing with intoxicated individuals. The most enjoyable part of the the job is dealing with the customers and building relationships with them.
Customer Service Representative (Former Employee) – Milton, ON – 6 May 2016
Working at LCBO was very beneficial as I worked as a summer work term employee while going through school. It was a very good opportunity to advance my customer service skills as I dealt with a variety of customers and staff. I would recommend to anyone as a temporary job, but certainly not full time as they rarely have full time employees that receive benefits. Most of the people I worked with were still deemed part time after working at LCBO for 10+ years.
Customer Service Representative (Current Employee) – Toronto, ON – 22 February 2017
Provincially run business generating billions of dollars in revenue for the province of Ontario through the responsible sale of alcohol. A typical day working at an LCBO in downtown Toronto is working as a cashier. I have learned to provide consistency in good customer service by inspiring customers to discover more about wines, spirits, and premium beers. Management is interested in boosting sales of alcohol at their location and is always competing against other locations. The hardest part of the job is commuting to work, store locations are not evenly distributed through Toronto. The most enjoyable part of the job is supervised sampling of alcoholic beverages.
Fun place to work, co-workers were helpful and lively, management was nice
Customer Service Representative (Former Employee) – Windsor, ON – 3 January 2017
- the hours were good, worked with my school work - the management always tried to be fair with hours and breaks - co-workers helped me learn the ropes and were lively and fun to work with - pay was good for the work I was required to do
Customer Service Representative (Seasonal) (Former Employee) – London, ON – 28 June 2016
Great Benefits, friendly staff, lots of room to advance. Breaks were given, working environment was open, safe, easy. Takes some time to gain seniority, but if you're willing to put in the hours it's well worth it.
CSR - Customer Service Representative (Current Employee) – Toronto, ON – 5 January 2017
Great job and security, a bit repetitive in daily tasks. can be unfair with seniority, people who have been there longer take advantage. great management and good pay, overall good environment and fresh ideas
Pay 12/hr as cashier, free wine samples occasionally
Customer Service Representative (Former Employee) – St. Catharines, ON – 15 January 2017
The environment feels respectful, depends which LCBO you work at. Since it's a government job, breaks are scheduled and always given. I enjoyed the training, learning workplace safety and lifting procedures. I never learned how to properly lift objects anywhere else. I was working cash, checking ID's, restocking shelves.
pay is 12/hr
short hours for first starters, it's difficult to get promoted because so many babyboomers work there and wont quit.
Customer Service Representative (Current Employee) – Sarnia, ON – 9 August 2016
I work full-time during the day, so working as a casual at the LCBO is a great gig for extra money. I am only available week nights, so I'm mostly on cash, helping customers, putting out stock and facing. I enjoy people and have learned alot about our products - especially wine! Alot of my co-workers are upset about hours being cut - they now have to work 7 days a week just to make ends meet (alot of them are single women). I am fortunate that I enjoy the 4 to 5 hour shifts and I don't need to work every day. The management at my store is wonderful. I get time off when I ask (usually weeks in advance). Coworkers complain, but try working a non-government retail job. I mean the booze sells itself. We just have to stand there and take your $$. I have been a casual now for almost 2 years. I plan on keeping this 2nd job as long as I can!
Alcohol sells itself! Don't have to be a pushy salesperson
WAREHOUSE ASSOCIATE (Former Employee) – Whitby, ON – 6 October 2016
Basic labor warehouse job, unloaded cases of alcohol on factory line. 4 p.m- 12 a.m shift Monday- Friday. Management very friendly and laid back if the line was kept in order. Isolated and no communication with co-workers as each person operated their own frait. Boring shifts as we were no allowed to listen to music and had to listen to nothing but factory noise for 8 hours