The API economy is exploding, mobile devices are proliferating across the workplace and large organizations are moving critical IT infrastructure to the cloud. This is creating incredible demand for the technology necessary to securely connect with external developers, mobile apps and cloud services. Layer 7 is at the cutting edge of this red-hot market.
Deloitte calls us one of the fastest-growing tech companies in North America. Gartner and Forrester rave about our products. We have been profitable every quarter for more than three years and we are growing rapidly. Our customers include over 250 leading organizations worldwide, including Cisco, Adobe, Best Buy and the US federal government.
Layer 7 Technologies is seeking an Intermediate Technical Writer to join our Technical Communications team full time. The ideal candidate is not only a skilled wordsmith, but someone who cares about producing helpful and useful end user documentation. You will work with a diverse team of motivated personalities within Product Development to help develop, write, and maintain the documentation for the company's line of products.
Editing, enhancing, and maintaining the existing online help systems and user manuals
Researching and planning new user guides and other instructional material
Interviewing and working with subject matter experts to gather information on documenting new features
Working with the Technical Communications Manager to help develop, document, and maintain processes and procedures.
Assisting in any other documentation capacity—this may include but is not limited to: editing knowledgebase articles, working with the Tactical Team for rapid documentation deployment, assisting Product Marketing
Bachelor's degree in the sciences or equivalent work experience
Minimum three years technical writing and editing experience, preferably for large scale software systems
Experience in both online help systems and printed documentation
Minimum one year experience using MadCap Flare; familiarity with MadCap Analyzer an asset
Must be fluent in Microsoft Word and Adobe Acrobat
Experience with Linux, Web Services, and XML an asset
Must have superior organizational skills and be able to contribute to the “big picture” while staying focused on routine tasks
Layer 7 offers employees a positive and interesting work environment; we've got foosball, a free pop machine, a work/life balance friendly culture and excellent salary and benefits.
Most importantly we offer an exciting and challenging technical environment; our developers are excited to come to work every day.
No calls from agencies or headhunters please. Candidates are asked to please apply direct to Layer 7.