Customer Service Rep (Former Employee) – Sarnia, ON – 21 August 2013
This was the longest and best job I worked. I learned much about the workplace, as this was also my first management role at the age of 17. I worked here for nearly four years, and watched the company grow and change many times. Management was thorough in their explanations and their task dispense, they made sure we always understood what was going on. I learned to deal with these changes comfortably, and accept and work with them. My co workers were fabulous, and wonderful people. I made many friends from this job and still see them often to this day. There wasn't really anything hard about the job that I can remember, I enjoyed 100% of my work. Even the cleaning.
comfortable pace, good customer base, good management
Assistant Store Manager (Former Employee) – Montréal, QC – 2 October 2017
You definitely make friends with you work in the wonderful chocolate world of Laura Secord. My first job back in Montreal, as the assistant manager I was an apprentice to the manager in the busiest store of the chain, but spent a lot of time on the floor with our staff and customers. I spent most of my time at the two business stores of the chain, where I learnt first hand what the retail world was like.
I introduced tools in both stores to help manage certain results and motivate the team by simplifying certain tasks, and certain tools of mine were implemented company wide.
Key Holder/Cashier (Former Employee) – Kingston, ON – 26 September 2017
I had a generally decent experience working here, the management was very accommodating. The overall environment was very positive. The only downside was the evening shifts tended to feel slow and lonely, as there was only one person working evenings, except for the Christmas and Easter seasons.
Key Holder/Sales Associate (Current Employee) – Hamilton, ON – 9 September 2017
Hours are long and you will be working alone. When it's rush hour, you'll have customers wanting ice cream and then others making boxes of chocolate and others explaining products and promotions. All for one person alone. I only had one coworker who was very noisy and lazy. Always up my a**. Managment always talking low on employees and when a employee would do something wrong, they never go directly to you but always talking among others.
CSR - Customer Service Representative (Former Employee) – Ajax, ON – 17 July 2017
As this location was a "combo" store which means we partnered with Hallmark, constant clean up of cards, rearranging shelves, taking inventory, setting up chocolate according to company guidelines, and assisting customers. The hardest part of the job was during special occasions....Easter, valentines etc. Crazy in store but fun at the same time. the most enjoyable part of the job was dealing with customers. Most people are very nice. Occasionally, a difficult situation would arise and most times remedied amicably.
Assistant Store Manager (Former Employee) – Bayview Village, ON – 15 June 2017
great job to learn basic skills, cash handling, if you move up to management say goodbye to social life, there are minimal bonuses for maximum effort especially during the peak holiday seasons, managers can make or break you in this environment - I've had a taste of the great and the worst of managers, job culture is what you as a team make of it there are minimal efforts from corporate to improve this
Key Holder/Supervisor (Former Employee) – Fredericton, NB – 1 June 2017
The company struggles with employment. This causes a great number of hours to be deployed on one or two people in the store. All other employees receive a little to no hours. The Company cannot afford financially to fix this problem.
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – London, ON – 17 May 2017
Good working environment Fun and motivated What's more fun than serving kids ice cream and seeing their wide-face happy smiles. That extra scoop for 99 cents gets everybody. Scrapping the ice off the freezers was like a game.
Customer Service Clerk (Former Employee) – Guelph, ON – 14 May 2017
I served I've cream and sold the chocolates in the front of the store. I also wrapped chocolates for the different holidays. The managers were very grouchy and never in a good mood so I just did my job and was happy towards everyone.. It was definitely not what I was looking for.
Keyholder/Cashier, Part-time (Current Employee) – Ottawa, ON – 21 April 2017
It's a great second job but don't let them lie to you. Full-time is not an option. They will tell you it is. You will be asked not to get a second job (they may even promise you full-time to get you to not look for another job) You will be blamed for their ancient computer systems messing up Managers will avoid actual management at all costs Even if you are "full time" you won't get benefits.
Job is easy, coworkers were decent
obvious favouritisim, lying/dishonest managers, no full-time, no benefits for "acting full-time" low hours
Responsable des ventes (Current Employee) – Quebec City, QC – 27 February 2017
Courtes pauses. Faire des 8h seuls et devoir manger en avant et se faire dire qu'on a pas le droit d'aller aux toilettes. Salaire de 11$ de l'heure alors que je suis la temps plein et qu'il n'y a pas de gérante. Donc, je faisais le travail d'une gérante à 11$. Ridicule... Aucune reconnaissance pour le travail accompli. Bien contente de quitter cette compagnie.
Responsable du kiosque (Former Employee) – Drummondville, QC – 9 February 2017
Travail très agréable, belle ambiance. Étant responsable, je voyais à tout: employées, caisse, commande, mise en marché, etc Que de bons souvenirs, malheureusement la compagnie n'a pas renouvellé son bail et j'ai dû me trouver un autre emploi.
Customer Service Representative (Former Employee) – Saint John, IN – 9 January 2017
Always staffed at less than bare minimum. Company does not adhere to labour laws. Staff are expected to work without breaks, not even a washroom break, until 5+ hours into shifts. Frequently working a complete 5.5 hour shift without a single break. Company uses its camera systems to watch employees, not for loss prevention. Management considers its employees as warm bodies, and not as employees.
Key Holder (Former Employee) – Ottawa, ON – 15 March 2016
It was a great work environment with lots of interesting people, and loved serving ice cream and chocolate, Worked with lots of great people, Customers were wonderful,Loved to unload stock to see what great items we would recive.
Associé aux ventes (Current Employee) – Montréal, QC – 9 September 2015
Travailler là-bas est plutôt agréable. J'ai été très heureuse qu'ils ont laissé rentrer quelqu'un sans grande expériences de travail comme moi. J'ai connu peu de cas difficiles ou exigeant parmi les clients. Les clients sont généralement heureux du service offert. L'ambiance de travail avec les autres employés et de l'assistant gérant est positive, agréable et encourageante. Il est rare qu'il n'ait pas une journée occupée, il y a presque toujours quelque chose à faire. Tant que tu n'es pas responsable des clefs, peu d'heures te seront données. Je n'ai jamais dépassé le 20h/semaine malgré l'été. Comme le magasin est petit, ils n'ont pas toujours besoin d'avoir plusieurs employés à la fois, ni plusieurs responsables des clefs. Le management est très bien fait, malgré que j'ai senti à plusieurs reprises qu'il y aurait avoir plus d'heures données à certains temps afin d'effectuer les tâches avec plus d'efficacités. La seule chose néfaste, selon moi, est qu'il y a, là où j'ai travaillé, un employé important qui est trop perfectionniste, donc même une petite chose presque sans importance devient important. Le niveau de stress lorsque cette personne est présente est palpable. Il devient alors difficile, selon moi, d'accomplir les tâches avec autant d'efficacité que lorsqu'elle n'est pas présente.
rabais employés, esprit d'équipe, bonne réputation, pas d'ennuis