part time (Current Employee) – USA – 16 November 2013
Typical day at work varies by day of the week, as weeknights tend to be slow (unless there's a private off-hours event, only salaried management work during weekday hours) and weekends tend to be very busy. Generally, you'll be taking phone calls from customers, mostly calls for information or birthday party reservations, and running the POS and game computers at the front desk - Mission Control. You'll also be running laser tag games.
You learn patience. Dealing with gangs of children can be tough when your job requires making them listen to you but still creative a fun, energetic atmosphere. Sometimes parents can be a nightmare when their expectations are not met - for example, they almost never get their party rooms right away (typically games are played first, then the rooms open up) but if they forget or misunderstand this fact they will not be happy, and you have to learn to deal with it. You also have to learn to deal with the occasional outburst of rage, something you might not expect at a place that's basically an arcade, but it happens. You also learn various technical aspects of the job, and to be quick thinking and light on your feet - if you have a game of 33 players starting in 5 minutes but several of your packs have technical issues rendering them unusable, which packs do you fix first? WHO fixes them when both phone lines are always busy and there's a line of people out the door who want in on the next available spot? Etc. Time management is a massively important thing here to grasp!
the center managers are usually pretty great, and often terribly underpaid.more... (But who isn't at this company? Other than corporate bigwigs, of course.) Most of the people who run a Laser Quest are young college or high school students, so they know to be flexible with kids they work with, especially with the knowledge that turnover can be high - when you make less than $10 an hour part-time, that's not enough to pay bills, let alone tuition. Despite the fact that they're tasked with a LOT of work to take care of, management generally do a good job of running the place, though it might vary from center to center. You can usually expect to have a good boss at a Laser Quest center, simply because LQ is meant to be a fun place, and an overly-serious, stressed-out jerk of a boss would not be a good fit for the company...but it can happen. Though, they don't tend to last very long, thank goodness.
Co-workers likewise vary. Typically for crew and part-time assistant managers, really fun, outgoing people are sought out to fill spots. However, they do tend to be young - 16 to 24 years of age is the typical age range, usually leaning towards the younger side (older employees usually have the experience and education to seek more serious, better-paying jobs). Thus, you might be dealing with some rather immature people, but it's pretty fun to watch them grow into adults, too. Most employees are fun to hang out with and work with.
The hardest part of the job, other than the occasional explosion of rage from the occasional customer, is the lack of hours and low pay. This company tends to be really cheap. Because of the ACA's implementation, to make sure they don't spend a penny more on their employees and do not allow anyone who isn't salaried to be scheduled more than 25 hours unless it's urgent, with 30 being a sort of hard maximum - anyone who averages over 30 hours a week for the year must be provided with health benefits, and, well, this extremely profitable company just can't afford that! Investing in your employees' well-being is just too expensive. Another hard part is having any task that requires communication with anyone outside of your local center. If you have a technical problem that you can't solve on your own and need to contact the corporate tech guys? Expect it to take awhile. Possibly a LONG while. I understand the need for consistency and control across every location, but man, Corporate makes it really difficult to run a business as it needs to be run sometimes.
The most enjoyable part is that usually the job itself is fun, and flexible, making it much easier to stick for a longer time. You get to practice public speaking, play games with employees and customers (both in laser tag and little mini games), and interact with all kinds of people. It's great to see people having fun.around you and be part of it.
My summary: It's a great place to work if you've never held a job before, or if all you've done was something like Quizno's. It's entertaining and fairly easy to do. However, if you are looking to start a career, look elsewhere. The pay is peanuts, the openings are sparse, chances to move up in rank are non-existent, and if you need serious work, this is probably not the place for you.less
great place for a first job if young, 2 game passes every month. discounted games, small bonus every 3 months, good training methods
very underpaid, never any opportunity for advancement, Home Office is a pain to deal with
Crew/Assistant Manager (Former Employee) – Regina, SK – 6 September 2017
Nearly two very enjoyable years with the company, but it became ridiculous how tight the chances of being hired there were. Its understandable there's a specific type of employee needed, but I found it was a very judgmental process. People got let go for harmless reasons. For such a lax environment, it was very strict. The pay wasn't too bad, but I feel as though there should be some form of pay raise for crew based on their efforts over their length of employment. The tracking sheets on employees were a fantastic idea, but there should be some form of tracking sheet for the management team as well, because there were some pretty questionable things done that went unnoticed or unpunished. The management team was very very very great when I started there, but one manager being hired seemed to strain that quickly. The team quickly lost communication and trust between one another, putting stress on everybody. Although it often felt like a family while working there, there were times it felt unreasonably dramatic and a lot like a high school TV series.
Family-like team, great flexibility around hours, fun and fast paced position
No official breaks, management, lack of communication
Crew Member (Current Employee) – Edmonton, AB – 26 June 2017
Working at Laser Quest requires being able to work independently while being part of a working team. Working there, the policy's on shifts for crew members seem to limit most staff to a maximum of 15 hours a week, or less. Sometimes you get lucky and find yourself with a 17 hour week, but you usually are stuck working weekends with the odd weekday. Great option for students. Little room for growth but many of the General Managers started out as crew. The staff and environment is very encouraging, the crew as a whole are usually all fun loving and friendly. Regardless of the hours, the energy at Laser Quest makes up for the cons.