Laser Quest Employee Review

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Fun and fast paced environment
Crew member (Current Employee) –  Mountain View, CA10 December 2012
Laser Quest is a high energy, fun and exciting place to work. Patrons of Laser Quest are always excited to be there which makes our job fun and easy. The managers treat employees with respect and they work very hard to accommodate our needs while making sure the company runs smoothly. While Laser Quest is a fun place to work, it can be frustrating at times because sometimes we do get customers that are not happy with our service or customers that do not understand the process of what goes on at Laser Quest. The most enjoyable part of my job is making sure the kids that are there for birthday parties have a great time as well as making sure adults there for corporate events or birthday parties feel that their event went smoothly and that Laser Quest is worthy of their business again in the future.
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Fun environment, but poor management
Crew/Assistant Manager (Former Employee) –  Regina, SK6 September 2017
Nearly two very enjoyable years with the company, but it became ridiculous how tight the chances of being hired there were. Its understandable there's a specific type of employee needed, but I found it was a very judgmental process. People got let go for harmless reasons. For such a lax environment, it was very strict. The pay wasn't too bad, but I feel as though there should be some form of pay raise for crew based on their efforts over their length of employment. The tracking sheets on employees were a fantastic idea, but there should be some form of tracking sheet for the management team as well, because there were some pretty questionable things done that went unnoticed or unpunished. The management team was very very very great when I started there, but one manager being hired seemed to strain that quickly. The team quickly lost communication and trust between one another, putting stress on everybody. Although it often felt like a family while working there, there were times it felt unreasonably dramatic and a lot like a high school TV series.
Pros
Family-like team, great flexibility around hours, fun and fast paced position
Cons
No official breaks, management, lack of communication
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Very part time job
Crew Member (Current Employee) –  Edmonton, AB26 June 2017
Working at Laser Quest requires being able to work independently while being part of a working team. Working there, the policy's on shifts for crew members seem to limit most staff to a maximum of 15 hours a week, or less. Sometimes you get lucky and find yourself with a 17 hour week, but you usually are stuck working weekends with the odd weekday. Great option for students. Little room for growth but many of the General Managers started out as crew. The staff and environment is very encouraging, the crew as a whole are usually all fun loving and friendly. Regardless of the hours, the energy at Laser Quest makes up for the cons.
Pros
Great staff
Cons
Few hours
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Overall rating

4.1
Based on 72 reviews
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Ratings by category

Work/Life Balance
4.1
Salary/Benefits
3.4
Job Security/Advancement
3.5
Management
4.0
Culture
4.2