Position Title – Transport Network Administrator
Location – Brampton, Ontario
6 Months Extendable Contact
Reporting to the Manager of Transport Operations, the Platform Specialist -Transport Operations is responsible for effectively provisioning, managing, maintaining and supporting the network elements which support the SONET/DWDM backbone network for Rogers while ensuring network SLA commitments are achieved.
Provide 24x7 on call Tier 4 network technical support and fault management of critical failures and non-critical problems to internal departments such as NOC, Implementation, Engineering and Service Delivery.
Perform provisioning functions as required for growth activities, and project work
Interface with vendor Technical Assistance Centre’s for assistance in resolving escalated network outages, chronic customer issues and network performance issues
Manage maintenance window planned and non-planned activity between the hours of Midnight and Six AM on an as required basis
Liaison with network engineering to ensure network anomalies are addressed in accordance to criticality
Implement engineering specifications for software, hardware and feature upgrades
Acceptance of new software and hardware before it is deployed in the network, including the design and execution of a test plan ensuring Network Management requirements are met
Enhance network security through user administration of all transport network elements.
Administer and deploy network element backup policies as part of preventive maintenance routines to ensure effective recovery of systems in emergency situations
Run monthly performance reports and provide in depth analysis of metrics that do not meet SLA’s
Perform proactive analysis of statistical data to identify potential fault trends and utilization issues.
Represent Network Management at project meetings to ensure effective integration of new technologies or enhancements of existing equipment
Develop, establish, and manage platform specific policies and procedures, including Disaster Recover Procedures and Business Contingency Planning.
Compile investigation reports for major network outages and customer related issues.
Create training documentation and provide training to internal departments
Post secondary degree/diploma, specializing in telecommunications
Minimum of 5-10 years experience in a Technical Assistance or Network Management environment within a transport environment
Technical expertise and experience must include a solid understanding of the following technologies and protocols:
SONET - OC192, OC48 OC12 & OC3
SDH – STM14, STM4 &STM1
Fibre Ring Topologies
Fibre Plant Policies
WAN/LAN internetworking principles and practices,
Detailed knowledge of the following equipment would be an asset:
Fujitsu FLMxxx, 4xxx, & 7500 platforms
Nortel OC192, Optera Metro 3500/5200 and OC48 platforms
Nortel Perside Surveillance System
Alcatel 16xx OC12/48 transport
Alcatel 1301 NMX Surveillance System
Alcatel 1631DACS – LMC and SMC platforms
NEC ITS2400 OC48 System
NEC RCID Surveillance System
Tellabs Titan 5500 DACS
Cisco 15454 SDH Equipment
Symmetricom Synchronization Systems (Telecom Solutions and Austron)
MegaSys Network Manager
Proven troubleshooting skills and an ability to remain focused during emergency restorations of failed services.
Proven communication, analytical, organizational, and decision making skills to access situations quickly and make informed decisions
Ability to work efficiently and independently in high stress situations
Core competencies should include integrity, accountability, adaptable, teamwork, initiative and customer service orientated.
PC literate including a working knowledge of Microsoft Office Suite – XP & NT, UNIX, FTP, Telnet, C++, TL1 and Scripting
Up-to-date knowledge of related emerging technologies