Pros: lodging, tax, bills, internet, phone expenses were taken care of by the school
Cons: very little private life as you are constantly with the students
the typical day of work starts by replying to all emails and phone texts from students and staff. Attending all urgent or immediate requests from collegues and guests. Check security of buildings and equipement. Go to store room to do inventory of cleaning products. Order suppliers if required through internet or go buy small maintenance in hardware stores and relevant shops. Start the cleaning of the commun areas of the houses and clean kitchen/bathroom lingerie in laundry room. Check students have cleaned their own private areas and motivate them to do so as a team. Moniter through the day that this has all been done. Do relevant check ins or check out of the day. Attend maintenance repairs in various houses. In the evening I make sure that fire alarm works and security is adequat in the houses. I monitor the noise of the house and make sure students are respectful towards eachother and neighbours. I Leave my phone on duty all night in case of an emergency which happened only two or three times per term.
I learned to make compromises with students and motivate them to do cleaning work even though they were not my employees and not paid. I had to stike a balance between satisfing them and making them understand it was in their best interest to be respectful of eathother in noise nuisance and cleaning duties. My role was of a leader or a father figure even though some of my students had the same age as I.
Unfortunately there was very little management involved except that with the students which represented 70-80 students altogether. I had to manage and monitor their work – more... and I suppose that of mine and my direct collegue.
In general there was very little planned organisation as head management never did meetings with staff to improve logistics or organisation in procedures. There was a more laissez faire attitude in this organisation which seems to work to a certain level. Lack of communication between co-workers as nothing was put in place to improve logistics. I tried several times to implement it but to no avail as higher management didn't feel it was necessary.
The hardest part of the job was to be on duty every weekend and most evenings and have the phone on call 24/24 5 days a week with communication problems with administration and co-workers.
The most enjoyable part of the job is being with the students, improving their life by being there for them, listen to them, bringing quality and service to their requests and motivating them to participate in their own satisfaction by cleaning, respecting eachother and limiting excessive noise. My greatest satisfaction was my clients. – less