Pros: relatively predictable pay; yes, they actually pay
Cons: extreme stress, disastrous managment
Quality control is performed by people with limited English and no knowledge of the other language (unless it is Spanish). These morons are at the same time, want to prove that they are necessary, so the find mistakes even when there are none and the management immediately threatens you with termination even if you have years of clean record.
They expect you to follow their protocol, which is impossible, because 98 percent of the clients are not familiar with the protocol (in fact, there is little use of it, except it drags out the call so that the company makes more money at the expense of getting on the clients' nerves. The Protocol is a Cath-22; if you keep it, you confuse the client, for which you can lose your contract and if you do not, you certainly lose your job.
You sit by the phone all day and much of the night and hope you will receive a call. You must answer the phone before the second ring. They do not maintain their phone and computer systems reliably, so sometimes you do not know where the call is from and the quality of the line is abysmal.
With a slow language, you can make about $3,000 per month if you are available for 10 to 12 hours a day.
The management is only interested in covering their rears. You ask for help in specific situation and they refer you to their contradictory rules.