Lead Coordinator (Former Employee) – Waterford, CT – 6 December 2017
A typical day at work was very fast-paced and productive. I learned to be able to get the business up to speed and work as a team to rebuild the fallen aspects. Management was not present because there was no management upon my hiring. The company had been without a manager for a year prior and the hardest was having to repair damage that was placed upon me after being hired.
Great co-workers, free time to be creative with merchandising
Consultative Sales Associate (Former Employee) – Indianapolis, IN – 27 November 2017
Managers will go to office while you do most of the work. Older and experienced employees will leave new hires by themselves even when they do not know much. Will make you clean even after you were supposed to clock out.
Customer Service (Former Employee) – Stevens Point, WI – 25 November 2017
Everyone was very nice and helpful Manage two screens for the job Management listened to phone calls Only allowed 10 a day for bathroom Learned a new phone system Worked through the website Always looking at orders, helping others complete their orders
H459-Orderfiller: (Former Employee) – Dodgeville, WI – 21 November 2017
good job, but hard to get in full-time management was good, enjoyed some of the workers. a typical day went by fast, use to work a lot of hours till Obama care came in, cut hours back to 29 hrs. per week had to find another job to support yourself
Executive Assistant (Current Employee) – Dodgeville, WI – 17 November 2017
The current CEO has finally got the company going in the right direction. Design is being turned around to what people actually want (vs previous CEO direction). Lands End is heading back to the original vision and distancing itself from the Sears model that did not work. Very fast paced and management is always asking for more. The co-workers are absolutely wonderful. Salt of the earth people working very hard to give Management what they're asking on a moments notice. Many people put in long hours and meetings run past 5pm many days.
Lands' End Sales Associate/coordinator/lead (Former Employee) – Richmond, VA – 16 November 2017
I was there when they started opening up in stores. It was great. We had plenty of employees to service the customers. Management appreciated the employees. it has gone down hill from there. The connection to sears probably had a lot to do with it.
Customer Service Specialist (Former Employee) – Stevens Point, WI – 9 November 2017
Management was very positive and upbeat. They "cheered" us on and we were able to choose treats for 3 extraordinary calls which translates to exceptional customer service. There were also monthly small competitions which resulted in discounts or other perks for the highest performer- highest number of calls taken.
The work schedule was PT but you picked your shifts and could pick up extra hours daily. Very flexible which was a blessing with having family obligations.
The pay could be higher as this is a customer service call center that deals with points earned being utilized as money for future purchases. Consumers can be difficult to deal with when they feel like they are not getting what was promised to them.
For the most part Land's End cares about their employees. If I hadn't had such a long drive in an area that has inclement weather during the winter, I would likely still be there.
Thanks to this company for a rewarding experience after a long term unemployment.
Typically I start my day by checking numbers from the previous day and then walk the shop. We look at sales v. LY and PL. We also watch ADS (average dollars per sale) and UPT (units per transaction) very close. I walk the receiving area to check for new freight. I make sure we look up to standards for opening. Typically I work with the shop manager and one to two other associates, depending on business. I am responsible for a lot of numbers work but I am also responsible for training new associates. We are very customer service oriented. We not only sell in our shop we do a lot of on line ordering, returning, reordering. The best part of my job is helping customers and having them be happy at the end of their transaction. I typically check numbers every hour while I am at work. I am always available to associates in the shop through text or phone.
LEO Account Manager (Former Employee) – Dodgeville. WI – 31 October 2017
The culture at LE has changed for the worse. There has been an exodus of employees since new management has come on board. Poor training and worse field support. The founder of the company had a famous quote: "Take care of the customer, take care of the employee, and the rest will take care of itself". It has been changed on the company website and now reads: "Take care of the customer and the rest will take care of itself". That pretty much sums it up.
Great history and products. Environmentally friendly.
Customer Service Representative (Former Employee) – Stevens Point, WI – 28 October 2017
It is 2 facets at Landsend Stevens Points. It is a call center environment as well as production of products. I feel the work I enjoyed my job with Landend. The company works hard to retain its hires with training and coaching. There is not alot of availability to talk with people in the area I worked in in the call center. Very fast paced as well as you are not always seated in same seat every shift. That means then that you may not sit next to the same people all the time.
Relaxed atmosphere. Company does have appreciation days for employees.
Not everyone is full time so benefits fit the amount of hours you work.
Great Culture - Unfortunately still under the same roof at Sears
Manager (Former Employee) – Colorado – 27 October 2017
Lands' End believes in taking care of its associates. The best way that they could ensure this happens is to open their own shops outside of Sears. Sears culture, buildings and old school thought process is what holds Lands' End back from being a great place to work. Selling culture is consistent. Dealing with Sears customer complaints is difficult when you are really not a part of that environment. Lands' End has a different clientele that you can sell to and talk about features/benefits of the clothes, not just what the best deal is in the shop.
Merchandise along the company guidelines and customer need
Being under Sears building, name, corp policies, payroll.
School Uniform Account Support Specialist (Former Employee) – Dodgeville, WI – 25 October 2017
I have worked at Lands' End for a few years and have always appreciated the kindness of my coworkers and the management. Through the job I had I was able to travel all over the country and see things I otherwise wouldn't have. The experiences were wonderful and I would recommend the job to others.
Sr Designer (Former Employee) – Dodgeville, WI – 24 October 2017
A bunch of scared people hiding in a corn field in the middle of nowhere desperately clinging to their status quo by celebrating mediocrity. Overburdened with outdated processes. No travel for shopping or factory visits except by the highest executives. Very little exposure to the industry. No career growth. Horrible managers.
CAD Manager (Former Employee) – Dodgeville, WI – 21 October 2017
The corporate culture of the company is great over all. You would work with some of the most passionate and talented people. It is located in the charming town of Dodgeville in Wisconsin about an hour southwest of Madison. However, as much as I enjoyed the experience I decided to relocate back to New York. So, you should really consider the pace and lifestyle change if you are not already used to it