Management ranges from "don't care" to screaming fits!!!
Call Centre Representative, Thorold, ON - November 7, 2015
Personally, I was never yelled at but, it was extremely uncomfortable to have coworkers sitting next to you while the manager yelled at them-in front of call centre staff. Unprofessional and erratic. The owner has no idea what goes on or does not care what goes on in the call centre area.
Some staff have been there a long time and so get away with not calling out.
The worst part is that the company has used the same call out list for over 11 years and so you may speak to a person that has already received a call that day. They yell at you and threaten you. Really, how many times can a person decline Landmark windows, gutter system or finished basement systems, without getting upset?
Best decision I made was to leave!!!