Full-Time Front Desk Agent
Lakeview Hecla Resort - Winnipeg, MB

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Lakeview Hecla Resort is looking for a front desk agent to join our team! We are looking for a customer oriented person with the positive attitude! Located 171km outside of Winnipeg in Hecla Provincial Park.

Qualifications:

  • Customer-service oriented;
  • Ability to work as a part of the team and reach team goals;
  • Approachable, open-minded individual with friendly personality;
  • Strong written, communication and numerical skills;
  • Ability to work under pressure and meet deadlines;
  • Ability to handle conflict situations and resolve customer complaints;
  • Ability to work flexible shifts;
  • Ability to use varied office equipment and operate front desk switchboard.

Responsibilities:

  • Create, modify and complete individual and corporate reservations by communicating with the guest by phone, in person or by e-mail effectively;
  • Perform check-in and check-out procedures according to the hotel standards; providing guests with necessary information about the hotel policy and facilities and room description;
  • Process credit card, debit card and cash payment, payment refund and payments adjustment;
  • Post guest room charges such as food and beverages, long distance calls, movies, laundry, etc.;
  • Balance all the transactions, complete balance sheets and cash reports at the end of every shift;
  • Record guests' complaints regarding their stay and inform appropriate department about it;
  • Quickly and effectively resolve guests issues through various methods of problem-solving;
  • Constantly communicate with different hotel departments in order to provide high quality customer service;
  • Increase hotel occupancy by effective communication with the guest and using appropriate sales techniques by offering a variety of promotional packages and special offers;
  • Complete additional tasks assigned by Front Desk Manager.

Experience: at least 1 year.

Shifts hours: weekdays/weekends; 7 am – 3 pm, 3 pm – 11 pm, as well as cover shifts – 10 am – 6 pm.

Staff Accommodation is available


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