After Sales Support Representative
Lafarge Canada - Markham, ON

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* PLEASE APPLY THOUGH COMPANY WEBSITE BY CLICKING ON THE FOLLOWING LINK***

http://ch.tbe.taleo.net/CH04/ats/careers/requisition.jsp?org=LAFARGENA&cws=1&rid=2345

Objective:

The primary objective of this role is, working in a team environment, to ensure a seamless Quote-to-Cash process that strives for “Easy and Hassle Free,” OTIFIC, and first time invoice success by applying standard operating procedures. The second objective is to provide excellent service to the customer by engaging the customer contacts in a professional and courteous manner to resolve inquiries.

Responsibilities:

SAFETY
Ensures all aspects of the role are executed in a safe manner by adhering to all safety guidelines.
Actively participates in engaging office personnel in daily huddle discussions.
Assists in communicating safety topics through upkeep of the Safety Wall.

OFFICE MANAGEMENT
Assists in general office management and applying systematic housekeeping principles.
Assists in the process of office visitor and phone reception.

AFTER SALES SUPPORT
Administers tax verification, quote inquiries, and customer rebate statements.
Performs daily sales order edit root cause analysis and assigns resolution to those responsible with the objective to reduce invoice cycle time.
Edits sales orders to invoice customers accurately.

ACCOUNTS RECEIVABLES
Administers and tracks invoice credits and re-bills (CARB) and invoice deductions.
Assists in investigating invoice error root causes and providing suggestions for process improvement.
Receive inbound customer inquiries related to invoice and statements.
Assists in fulfilling requests for ticket, invoice, and statement copies.
Performs outbound calls to customers to inquire about invoice payments based on a systematic credit and collections process.
Communicates with Lafarge A/R personnel and Territory Managers all administrative issues that contribute to delays in payment and cash application.
Assists in cash deposit and COD sales reconciliation.
Assists Credit Manager in credit application processing and managing credit limits.

3RD PARTY RESALE / INVENTORY PROCESS
Assists in creation of purchase orders for 3rd party resale.
Collects and verifies supplier tickets.
Performs receipts and against purchase orders in Enterprise One.
Assists in ticket entry into L.I.F.E. for customer billing.

Relationships with Other Jobs:

Reports to the Customer Service & Logistics Manager, Sourcing & Q2C
Works closely with:
After Sales Support Coordinators/Representatives
Credit Manager
Territory Managers
Customer Service & Logistics Managers
Dispatchers / Order Representatives
Inside Sales Representatives
Transportation Coordinator
Weigh Masters

Specific Accountabilities:

General office management tasks (inbound/outbound mail, supplies, etc…)
Daily Sales Order Edit report and timely resolution assignments, and corrections
Reception of visitors and phone calls
CARB tracking and transaction processing
Timely and accurate entry of purchase order receipts for 3rd party resale
Performing assigned accounts receivable tasks
Upholding Q2C Standard Operating Procedures
Q2C Performance: Ticket Success, Invoice Accuracy, COD Reconciliation, A/R Collections

Dimensions:

Central Aggregates Q2C
13 Million Gross Shipping Tonnes (incl. FBA & Depot Transfers)
~420,000 sales transactions, ~67,000 invoices
18 aggregate manufacturing sites & 5 aggregate depots across GTA, Simcoe County

Qualification Profile:

Education & Work Experience:

College diploma in business administration or related fields required
Minimum of two years customer service and/or accounts receivable experience

JOB SPECIFIC COMPETENCY PROFILE (LOMINGERS)

Factor II: Operating Skills

Cluster D: Keeping on Point

Approachability
Timely Decision Making
Interpersonal Savvy
Priority Setting

Cluster O: Caring About Others

Cluster E: Getting Organized

Caring About Direct Reports
Organizing
Compassion
Planning

Cluster P: Managing Diverse Relationships

Time Management
Customer Focus

Cluster F: Getting Work Done Through Others

Peer Relationships
Delegation
Understanding Others
Developing Direct Reports and Others

Cluster Q: Inspiring Others

Directing Others
Motivating Others
Informing
Negotiating
Managing and Measuring Work
Building Effective Teams

Cluster G: Managing Work Processes

Managing Vision and Purpose
Process Management

Cluster T: Demonstrating Personal Flexibility

Managing Through Systems
Dealing with Paradox
Total Work Systems (eg: TQM/ISO/Six Sigma)
Knowledge & Functional/Technical Skills

Factor III: Courage

Limestone / Sand & Gravel Manufacturing

Cluster H: Dealing with Trouble

Aggregate Logistics (Land Based)
Command Skills
Intermediate Computer & Systems Skills (ERP, MS Access, Excel)
Conflict Management
Problem Solving & Analytical Skills (Math)
Confronting Direct Reports
EnterpriseOne Quote to Cash Processes
Managerial Courage
Standing Alone

Cluster I: Making Tough People Calls

Hiring and Staffing
Sizing Up People
Factor IV: Energy and Drive

Cluster J: Focusing on the Bottom Line

Business Acumen
Action Oriented
Technical Learning
Perseverance

Cluster B: Making Complex Decisions

Drive for Results
Decision Quality

Factor V: Organizational Positioning Skills

Intellectual Horsepower

Cluster K: Being Organizationally Savvy

Learning on the Fly
Organizational Agility
Problem Solving
Political Savvy

Cluster L: Communicating Effectively

Dealing with Ambiguity
Presentation Skills
Creativity
Written Communications
nnovation Management

Cluster M: Managing Up

Perspective

Comfort Around Higher Management
Strategic Agility

www.lafargenorthamerica.com

www.lafarge.com

We thank you for your interest. Only candidates selected for an interview will be contacted. Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.


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