Pros: Absolutely non
Cons: Long hours, no support, lack of necessary training, nasty bosses, overworked, underpaid
A typical day at work. (As a customer service manager)
Start at 8.30am but have to get there for 8am in order to complete everything you need to do for the shop to be customer ready.
Work alone until 11am earliest sometimes until 2.30pm. Trained and reminded daily that the most dangerous times of business are in the first and last hours of business, when they only rota one member of staff after knowing this.
Then proceed to encourage people with not much spare money to spend as much as possible regardless of if they win or lose. Encouraged to get younger people on the 'more addictive than crack cocaine' gaming machines.
All whilst being asked to do your own job, the police's job, social services job, a psychiatrists job and the job of anybody above you who simply cannot be bothered to do it themselves.
You will then be told to simultaneously be ready and available at the counter for any customer wishing to place a bet, be on the shop floor ready to greet the customers, in the kitchen making tea and coffee for customers, on the phone doing spot check tests on knowledge of current promotions, in the back arranging tonights marketing change and training the new member of staff you have today.
You will NEVER have time for a break but will DEFINITELY be paid an hour less each day. 13 hours later when you're shift is coming to a close you stop getting paid at 9.30pm but aren't allowed to close the doors until this time meaning the actual time you get out of the building is around 10-10.30pm.
Anybody working above you will constantly expect more from you, you will constantly – more... be grilled on your knowledge of every single thing and criticized for not being all about the 'Ladbrokes Life'.
Punished if ill because 'We don't have to hire ill people'. And they will do an intimidating visit to your home after 4 weeks to try to assess you themselves.
No perks whatsoever. No Christmas Do, oh but you do get a selection box. To share. With the other 6 colleagues in your shop.
No support whatsoever when faced with difficult, intimidating customers and no direct training on what to actually do in a robbery, which is forever impending.
Everyone ends up off sick with stress, anxiety, depression or work related illnesses. And will be constantly talked about for doing so.
By a mile the worst company to work for would not recommend to anyone.
Left there without even having a job lined up because I simply could not take any more. – less