flexible but not the best job.
Pros: a wage slip, customer service skills
Cons: management, co workers, poor people skills from others
As a student, finding a flexible job is hard and when I took on work with Ladbrokes, I felt that it was good in terms of being able to study alongside working.
Within three months of working there, I found myself distressed and wanting to leave.
The first issue was poor management. I was placed in a store that was known to have problem customers who kept on harassing me. It started off with them asking for my number and when I refused, they became abusive, disrespectful and at one point as I was doing marketing and emptying machines, I was inappropriately touched or grabbed. I complained to my shop manager who just told me to deal with it "it's a man's world ". Which I found outrageous as the bookies should be a safe working environment whether you are male or female. Then I complained to my marketplace manager who shouted at me on shop floor while serving customers that I was being ridiculous and that I am staying in the shop or else he will not get me signed off (passing probation). So I felt that I was being blackmailed. Eventually I was moved into a calmer shop.
The tasks include cash handling and taking bets. I did enjoy busy days.
The money is ok and lots of overtime available.
Other staff members can be unprofessional and catty as I also had issues where I found out other staff where insulting me behind my back because I wore make up to work. (I come from a fashion /beauty background and I often wear make up anywhere)
Dangerous situations have happened too in terms of customers. They wanted to have me doing floor walking which I hated.
My – more... main issue with the job was not the job itself despite the new codes and gambling awareness rules every month. It was really more of a management and staff issue.
Higher staff (area managers) spoke down to people alot as if they were uneducated and threatened you with being sacked. As a cashier I was often left to close shops if they couldn't find managers.
Very draining to work for.
Any pros is just seeing a wage slip at the end of the month and the training you get on the job by handling difficult customers and situations. – less