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33 reviews

Ladbrokes Employer Reviews

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Fun work place
customer service adviser (Current Employee), Northolt – May 19, 2013
Pros: tea and coffee
Cons: late finish
customer interaction, learned how to catch frauds, opening and closing the shop, hardest part was cleaning the shop, enjoyable part of the job was socialising with a variety of customers on a day to day basis.
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work was a fun place
customer service manager (Former Employee), birmingham – May 10, 2013
open and close the shop
serve customers
manage cash
banking
good customer servive
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Avoid this company like the plague......
Manager (Former Employee), Wales – April 19, 2013
Pros: some great staff and customers
Cons: long hours, working alone, no loyalty, no prospects, made to work in different locations, no premium time pay etc, etc
I worked for this company for years. Years of loyal exceptional service, then bang one mistake under immense pressure and I was out on my ear. No support from superiors whatsoever, they even lied to cover their own back. Got treated like dirt. Forget your social life, you life will be Ladbrokes. No career prospects. Most of the team (not hierachy) are – more... great. So were the customers. I had to work 12 hour shifts on my own. Never any cover, if it is, it's for 1 hour in a 12 hour day. Good luck !!! – less
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Good for career building and good people
Analyst (Current Employee), London – April 6, 2013
Good place to learn - certain teams have excellent talent which are more than willing to pass on their knowledge and experience.

Somewhat political, but on the whole good people.
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Former Deputy Manager
Deputy Manager (Former Employee), Wales – March 25, 2013
Pros: none whatsoever
Cons: everything
Don't ever consider a job with this company unless you are happy working on your own, have no social life, have constant threat of robbery, have unnecessary demands placed up on you and you are treated like dirt, and I am a former manager!!!!!!!
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hmmmm lol
cashier (Current Employee), twickenham – March 16, 2013
Pros: oyster card
Cons: rather not say
its ok...just they have cut out the double pay on saturdays and single manning is happening alot. But its ok,
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Fun and enjoyable
cashier (Former Employee), london – March 13, 2013
Pros: good manneger to work with
Cons: long hours
Would start by walking in work to a friendly and welcoming person. I learnt how to defuse situations before they rise even more. Shops had there own mannegers and i was lucky to have been working with a brilliant manneger. Most of the worker were easy to get on with and talk about problems with, but some were horrible and looked down and disrespected – more... me. The hardest part of the job was when i had to do 12-13 hour days. The most enjoyable part of the job was making friends with customers, they would make my day fly past. – less
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EXCELLENT PLACE TO WORK
CLEANER (Current Employee), DARLINGTON – March 6, 2013
MANAGER GREAT TO WORK FOR HAVE A GOOD RELATIONSHIP WITH ALL STAFF THERE IS NO HARD PART TO THIS JOB. ENJOY MY WORK AND THE RESULTS OF MY WORK WHEN I AM FINISHED.
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don't work there. half the management dont know wot there doing.they speak to you like dirt.if it s an option...sign on instead.
cashier (Former Employee), bBrighton – March 6, 2013
Cons: long hours.poor pay. management haven't a clue.
Worse job ever!!
Unless your in the click,
Stupid hours, for minimum pay.
Abuse from customers & STAFF.!!!
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friendly work place
customer service advisor (Former Employee), ferndale Rhondda – February 26, 2013
Pros: met loads of different people
Cons: long hours
the hardest thing was learning and understanding about the day to day running of the job as my background was not betting, but with training i overcome that.
i learnt different skills and understanding of betting
co workers were friendly and helped me out when needed
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A great company to work for.
Customer Service Manager. (Current Employee), Royston – February 17, 2013
Pros: flexible working times.
Cons: some shops are understaffed.
You will learn alot about customer service, which is the best and hardest part of the job.
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Worst Job I have ever had
Customer Service Manager (Former Employee), Croydon – February 16, 2013
Pros: you get to watch football.
Cons: everything
When I started it was not too bad, people were friendly, the job was quite fun and it was an easy job to do. Then they took away all benefits of the job and introduced strict rules, they took away overtime pay and expect you to work xmas eve, boxing day and new years along with all bank holidays with no extra pay or even an aknowledgement. They treat – more... their staff terribly and move you around the whole of your area to a different shop everyday and then complain that you are 1 minute late and discipline you for it. The supervisors are on a power trip and no matter what you do you are always critisised for it. You work long hours (8am-10pm) with 1 hour break which you cant take most of the time as you are too busy or if mot that then its because you are working on your own with thousands of pounds at your feet ( robbery waiting to happen). I do not reccomend this job to anybody, I could go on with more reasons but it depresses me thinking about it. STAY AWAY!!!! – less
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Enjoyable workplace
Customer service advisor (Current Employee), Filey – February 14, 2013
Pros: surrounded by lots of sport
Cons: poor rate of pay for responsibility and long hours
A typical day at work consists of serving customers, offering them refreshments, dealing with any queries, and ensuring all customers have an enjoyable experience on their visit to the shop.
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Poor
cASHIER (Former Employee), Erdington, Birmingham – February 6, 2013
did not really like the job it self, hours were terrible pays wasn't great and the area I was based was very poor
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Very relaxed atmosphere with friendly helpful people to work with
telesales agent (Former Employee), rayners lane – January 15, 2013
Get into work sign in to my telephone and computer wait for phone to ring start taking calls.
I learnt about teamwork and working on your own initiative.
Co workers were great some could help you and others needed help
Hardest part of the job was working the weekends when the amount of team leaders in the office was limited.
On a whole the job was fun – more... allround. – less
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good shop team
customer service manager (Current Employee), glasgow – January 13, 2013
Pros: good money
Cons: long hours
taking bets taking any complaments and dealing with any issues that may rise on the day reaching my targerts and making sure customers are happy when they leave the shop so they will come back to us and not other competteriors that sometimes u need to be more assertive with the public and not let them stand over you the hardest part of the job is having – more... to work 13 hour shifts my co-workers are the best ever people to work with and makes ur job more enjoyable – less
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Kamran – February 18, 2013

Hi i have been offered a job in ladbrokes as fast track customer service advisor im waiting for the contract i just wanted to know from you as you are there employee that what are the targets and what is london allowance? i live in luton so will i get that because ladbrokes where i will work is in luton to? and do you see a good future there? last question is that i will get 35 hours contract so normally how many hours i will do? thanks

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customer servive
customer service manager (Current Employee), rochdale – January 4, 2013
Cons: long hours
ive been a customer service manager for 10 years i love working with the public i enjoy working as part of a team
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Not nice to work for
Assistant Manager (Former Employee), Gosport – December 11, 2012
Cons: where should i start?
When I started working for them it was a friendly company that looked after you. This included a bonus and overtime. But about three years ago they restructured and took a turn for the worst.... for the employees anyway. Hours of opening went from 9am-6pm to 9am-9pm so bang went my IMPORTANT quality time with the family. You might ask 'why didn't you – more... just reduce you're hours then?'. Well I had my hands tied because they abolished wage bonuses too so to make ends meet I couldn't because there wages structure was near slave-labour when you consider the hours you had to do. In short I haven't got the time of day for them even as a customer I wouldn't bother giving Ladbrokes my custom. – less
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Ok if you dont mind being on your own a lot
shop manager (Former Employee), watford – November 27, 2012
Pros: lovely customers and workmates
Cons: too many hours alone
Lovely customers and workmates, however senior management dont know you exsist, more and more hours of lone working , personal security a joke, its ok till something happens then its reviewed.
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Enjoyable job.
Customer Service Advisor (Former Employee), Suffolk – November 6, 2012
Pros: flexible working
Cons: 10 o clock finishes alone.
Really enjoyed working there, most of the staff are lovely to work with but trust no one! Some of the customers are very nice and others not so nice!
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About Ladbrokes

Ladbrokes plc is a British based gambling company. It is based in Rayners Lane in Harrow, London. The company was founded by Messrs – Read more