Bilingual Customer Service Representative (CSR)
Kitco Metals Inc. - Montréal, QC

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We are looking for several bilingual Representatives:

- At least three years of customer service and sales experience
- Experience in the banking and/or insurance industry would be an asset
- A motivated, enthusiastic individual that is focused on the quality of their calls and customer service
- An incredibly detail-oriented individual who has excellent oral and communication skills in French & in English

RESPONSIBILITIES:

- Promote Kitco’s products and services
- Respond to customer requests and provide exceptional customer service by answering incoming calls and e-mails
- Increase customer loyalty and sales through courtesy/outbound calls
- Identify, research and resolve customer issues
- Record all relevant information with accuracy and care
- Ensure policies are communicated to client each time and ensure they are being followed

REQUIREMENTS:

- 3+ years work experience in a customer contact centre
- Experience with inbound and outbound calls
- A dynamic, positive, team oriented personality
- Fluently bilingual in French & English
- Excellent writing skills in English

Why work at Kitco?

Since 1977, we have delivered a wide range of precious metal products and services to our customers and we are proud to have offices located worldwide including, Canada, United States, Hong Kong and Shanghai.

We believe in our employees and their capabilities and we encourage them to discover opportunities for growth and further success within Kitco. We reward, appreciate & acknowledge our employees accomplishments & initiatives through employee recognition programs and awards. We offer a positive, friendly work environment, many extracurricular activities such as sports teams, inter-departmental committees and opportunities for continuous training & development.

At Kitco, excellence is neither an occurrence nor an achievement, but an ongoing pursuit that leads to success. For more information we invite you to visit our corporate website at: https://careers-kitco.icims.com/jobs/intro

Apply at Kitco for an opportunity to discover your full potential!

Only the selected candidates will be contacted.


Indeed - 18 months ago - save job - block
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