Guest Services Agent
Kingbridge Conference Centre & Institute - King City, ON

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Provide a consistently high level of customer service to guests; to efficiently and accurately complete all functions and tasks related to this position. Communicate with Manager and other departments. Practice attentive hospitality and professionalism at all times.

Essential Duties and Responsibilities

  • Greet guests at the Front Desk and complete check-in and check-outs using the computer.
  • Develop friendly, professional, service oriented relationships with all guests.
  • Administer guests information and follows established privacy policies.
  • Accurate counts administration of cash floats. (Start and End of shift)
  • Ensure that established policies and procedures are being followed.
  • Accurately log of daily happenings.
  • Respond to guest inquiries in a friendly and helpful manner, direct guests to the appropriate location within the Centre.
  • Able to provide information about our promises and services.
  • Answer the telephone according to Kingbridge protocol, maintaining a friendly and courteous phone manner.
  • Maintain knowledge about functions on site and pass along relevant information as needed.
  • Enter, send and distribute messages, faxes and courier packages.
  • Enter wake-up calls into the phone system and log them as backup.
  • Accurately answer reservation inquiries; adhere to yield management practices as outlined.
  • Confirm guest charges prior to departure and perform adjustments as required.
  • Listen to and act upon guest complaints/concerns. Advise other departments and involve supervisory staff as needed.
  • Available to work flexible hours to meet the needs of the conference centre.
  • Be aware of all emergency procedures. Knowledgeable on how to operate the public address system and evacuate the conference centre.
  • Maintain cleanliness of the office.
  • Be able to comprehend and explain conference centre technology.
  • Maintain uniform and grooming standards as outlined in the employee handbook.
  • Count and verify cash float each shift. Perform cash out to balance at shift end.
  • Up-sell goods and services (Retail shop, massage, Strolf services, Ect.).
  • Enter group bookings, ensuring accuracy of dates and delegates.
  • Carry out policies and procedures as described in the employee handbook.
  • Continually evaluate operating practices of the Front Desk, identify areas of improvement and take action to implement them.
  • Know property layout and direct guests accordingly.
  • Review, update and revise event listing frequently.
  • Handle all guest requests in an efficient and courteous manner.
  • Perform other tasks and participate in special projects as assigned by supervisor.
  • Arrange transportation for guests of the centre.
  • Shuttle driving and valet parking in the absence of guest service attendants.
  • Administer luggage handling and assist guests when necessary.
  • Provide assistance to centre guests as requested.
  • Participate in and complete special projects as assigned by supervisor.
  • All duties as assigned/deemed necessary.

Specifications/Qualifications

  • Front Office or customer service experience required.
  • Pleasant phone manner, excellent interpersonal, customer service and communication skills.
  • Able to comprehend and communicate English (French is an asset).
  • Possess a valid driver’s license.
  • Computer experience required.

Physical Effort

  • Extended periods of standing, up to 4 hours.
  • Some stooping, bending, kneeling and reaching.
  • Extensive use of hands and fingers for manipulation of keyboard and answering the phone, up to 80% of the scheduled time.

Indeed - 6 months ago - save job
About this company
Kingbridge is a unique residential Conference Centre and full-service hospitality venue designed specifically for leaders who want to work...