Associate (Former Employee) – Markham, ON – 9 February 2017
Staff are helpful. Pay is good. No employee benefits provided. Some staffs should be more proactive. More resource should be available to Canadian staffs, so they don't have to contact the US call center.
Loved the alternating positions but not always available hours for temps
GENERAL LABORER (Former Employee) – Brantford, ON – 5 May 2015
A typical day would be shown a line and a specific task to do. All tasks were relatively easy however, the lines brake down quite often and only being a temp - I would not end up with a full 40 hours shift causing me to look for other work.
Looking for an Oppertunity in Recruitment and Sales
Staffing consultant (Former Employee) – Edmonton, AB – 17 April 2015
I was primarily responsible for taking care of light industrial, Oil & Gas and Banking positions and help out when needed with administrative roles. I am ready and willing to relocate and travel for work.
Clerical jobs (Former Employee) – Cambridge, ontario – 30 March 2015
I possess excellent interpersonal, time management, organizational and problem solving skills combined with the ability to work effectively within a team environment. I can grasp concepts quickly and manage any situations while under pressure. My Excellent Computer skill and customer services skills are first come for my office duties. Preparing daily, monthly and Annual reports are some of my duties too.
No need lunch break
I like to work (Able to work) Monday to Friday 9:00 am to 2:00 pm
Certified Cook (Former Employee) – Trenton – 11 March 2015
80% of the workers were Professional and Good to work with, The others are bad apples, feel a sense of entitlement, lots of back biting, over paid unionized government workers who have got doing as little as possible while keeping there job down to a science.
Senior ID Administration Analyst (Former Employee) – Toronto, ON – 18 February 2015
I do not have much to say about Kelly Services. They got me my first IT job, but the pay was below standard and there were very few opportunities for advancement. Management was left to IBM and agents could be let go before their contract period expired, with contracts only being renewed annually. A typical day was just coming in, working as hard as we can and then going home at the end of our shift.
General Labour (Former Employee) – Hamilton, ON – 8 January 2015
Remove filled containers from conveyors Manually pack goods into bags and boxes or other containers Clean work areas and equipment, Feed and unload processing machines Check products and packaging for basic quality defects Assist process control and machine operators in performing their duties company don't hired co-workers very helpful and friendly hardest part: rotating 12 hour shift's
General Labourer (Former Employee) – Brantford, ON – 27 November 2014
After about 3 months working at Ferrero I mentioned to Kelly's that I had scoliosis, something I can't really do anything about. They decided to cancel my shifts and stop calling me all together. Discriminating, disrespectful, and horrible people. Don't ever go to Kelly's. Go to Randstad, never had a problem with them yet.
Technical Support Analyst (Former Employee) – Markham, ON – 23 November 2014
Worked at the Markham location.I provided technical support (Tech Connect) at IBM for Morgan Stanley/Smith Barney in 2012. Not sure if the account is still there since they were in the process of migrating the call center to Colorado/India.
Pros: You definitely learn a lot since it was the first point of contact for ALL issues. Supported XP/'7, Office Suite,Outlook, Hardware(Mouse/Keyboard/Scanners/Printers/Projectors/etc...), Financial Software, Internet Connectivity, Account creations, Password Resets, IMAC requests,How-to's, & much much more. There was always something new coming up so you need to pay attention.
Team Leads/Kelly Service Representative/Co-workers: The people I worked with were fine. They would try to the best of their ability to help you, answer your questions, and was very understanding. Co-workers I was surrounded with were cool people. Once in a while we would get pizza/cake/snacks to keep the morale up. However, this is all based on my personal experience.
Training was sufficient. It was primarily getting you familiar with the terms, software you'll use, and shadowing other call center agents. The real learning comes when you're actually on the phones.
Nice building, free parking and close to a Chinese plaza; although by the time you get there and order half of your lunch time is already gone since you get 30 minutes only. I would usually eat in between calls and use the 30 minutes to walk outside to clear my mind.
Pay- $14.26/hr. It's better than minimum wage but lower than if IBM hired you. It's to be expected since you're a contractor.more... All I can say in this economy, it is what it is.
The Job- Since it is a call center, it will feel like it's soul crushing. Some days you will wonder why are there so many calls and will they ever stop although this is why you have the job in the first place. I supported working professional so it is at least better than the general public. I've worked there for a year and which is like senior level in terms of call center. I've seen so many people get burnt out and leave only after a couple of weeks.Stressful, boring, and always looking towards Friday.
Promotion- in terms of pay increase, rarely. If there is, it will only be 1-2 dollars if that. In terms of responsibility, yes if you do well enough on the phones they will probably have you do other support. Don't hold your breath.
Pace- they want to you to resolve calls under 10 minutes although most of the time it will go over due to the plethora of issues and difficulty.
It's a call center job so, don't hope for any kind of overhaul or significant changes happening.
Main objective is to get experience and money to find something better or closer to what you want to do.less
Inventory/Filing Specialist (Former Employee) – Moncton, New Brunswick – 20 November 2014
Every one was a joy to work and very very helpful. Staff was very helpful. Fun and happy place to work every was very well educated not only in their own field but very knowledge in other areas as well. Ours days were from 8:00 am to 4:30 pm and the management and co-workers were all very helpful in helping out in any area where you may have a problem. There were really no hard part about the job except maybe being a contract working and never really knowing how long the job would last