Kelly Services is looking for Technical Support/Call Centre Analysts for IBM's help desk in Markham supporting clients globally with technical problems, including but not limited to operating systems, hardware, software, and connectivity

You may be a fit if:

• You are a recent graduate of a university or college program related to computer science/information technology
• You are intrigued by technology, love a challenge and embrace the opportunity to learn something new
• You enjoy helping people master their technology issues. You’ve got excellent communication skills, both verbal and written, and you enjoy using them! You’re really good at explaining technical matters in simple terms
• You’re super organized and very good at prioritizing
• You have excellent problem determination skills critical to success
• You posses excellent communication skills in English and French

Required skills and Abilities:

• Microsoft Outlook, Microsoft Office, Windows NT Workstation, Adobe Acrobat, Lotus Notes, and Windows XP are among some of the required shrink-wrap applications that the call centre supports
• Ability to work in a high pressure environment
• Outstanding customer service skills
• Ability to troubleshoot a variety of technical issues
• Post secondary education within the IT field an asset
• Previous technical support experience within a call centre environment an asset
• 24/7 availability

Compensation:

• Pay rate of $18.00/hour + 4% vacation pay (Bilingual )