Pros: opportunities to attend seminars and other training events, occasional bonuses, friendly and supportive coworkers and management, flexible schedule.
Cons: no opportunity for advancement, unless you become a realtor, no annual review or opportunity for a raise, no benefits, hard to achieve life/work balance, management is often unapproachable and does not follow up on employee concerns.
These past (almost) three years working for Keller Williams Realty as a Front Desk Administrator have certainly been the most beneficial of my working life. I have had the wonderful opportunity of learning so much about the real estate industry and the inner workings of our company. It has also been rewarding to take on creative projects, such as our – more... office's monthly newsletter, the bi-monthly regional newsletter, logo creation, and other hands-on projects. Through these projects and my unique skill set, I have thankfully been able to create job security. I have also had the pleasure of meeting some amazing public speakers and teachers in our industry at seminars and training events that our office has hosted.
Although Keller Williams has been a valuable learning environment, it has also had its share of challenges. My office runs on two front desk staff members, and has been since 2011. Communication is more effective between just the two of us, but an ever-increasing workload has resulted in high stress and anxiety. As staff, we do not get an annual review or raise, despite the extra work we may take on or are given over the course of the year. Oftentimes, I work six-day work weeks, and pick up extra hours last minute. Benefits, such as vacation time or paid holidays and health care are not offered.
My coworker and I have been taking on such a significant amount of work for as long as I can remember that regular office tasks are now forgotten or skipped altogether because there just isn't enough time in the work day. The monthly and bi-monthly creative projects that I work on have become increasingly more difficult to juggle among the typical office work volume. Even if I take on extra hours, or work on one of my days off specifically for these projects, I am usually asked to help with incoming files and office procedures. My coworker and I have asked to be made full-time employees so as to better handle the amount of work we have, but that request has been ignored.
Based on my past management experiences in other work environments, my current supervisors are by far the best I have worked for; however, since the stress and workload has increased across the office, they are often unapproachable when trying to discuss either day-to-day operations or other concerns.
From a realtor's perspective, the company offers unparalleled training and education that, as an agent, you would be foolish not to take advantage of it. The company also provides profit share to it's agents. Some agents collect hundreds, sometimes even thousands of dollars every month through this program, in addition to their commissions. As a staff member, though, there is no room for growth or advancement.
Despite these aforementioned challenges, I maintain a positive outlook and attitude at my office, always greeting my coworkers and our clients with a smile and friendly, "Hello!" When others are experiencing hard times, I do my best to remain positive for them and show them the more optimistic side of things. I have been complimented on my attitude and general outlook on life more times than I can count, and it is these coworkers who recognize my worth as an individual, not just an employee, that I sincerely appreciate. – less