Pros: free lunches, free snacks, beverages, etc.
Cons: the only one i can truly think of is the commute, but that is the same for any job that doesn't have the luxuries of caltrain.
On a typical day at work, we started with selecting a number of submitted inquires in the continuously updating Que of tickets. After working on the customers inquiries our department which was concentrating on Kabam's flagship game Kingdoms of Camelot, partook in a daily scrum involving about 15-20 people including community managers, developers, QA – more... and billing department in a conference room. We would all brain storm in a great environment on daily bug fixes, promotions and tournaments to advertise in our forums, future potential additions to the game, the pulse of our daily gamers, etc. This was a great place to pick peoples brains as it was a stress free environment where all of us, from all different levels, could throw around ideas which would in turn make the rest of our work day easier and more productive. I learned a lot of invaluable skills. From how to moderate a forum to how to market to our wide range of users in our community, as well as to new potential customers/gamers. I learned how to use my articulation, to calm down frustrated and steaming customers who submitted numerous harsh emails. I learned about working in different teams to accomplish different daily goals as our games transitioned from Beta onward. Honestly the hardest part about any job to me is sitting in rush hour traffic at 5:30 PM haha. I truly love to work and to help people, which is why I have found great success and fulfillment in the many different rolls and sides of being a member of a customer service department for a great company. I could go on and on about what I learned from Kabam and other places I have worked, and I guess that would also would be the most enjoyable part of any job, building life long friendships with the people you work hard and learn with on a day to day basis. – less